Awful App. Don’t use it
Registration is easy. But when you bring the bike back to the station, you can’t end your ride
2.14 out of 5
14 ratings in United Kingdom
Registration is easy. But when you bring the bike back to the station, you can’t end your ride
Choose an alternative. This is a poorly thought out and managed service. I installed the app. I entered my details. The verification code never came though. Then my ‘contract’ errored when attempting to load my details. Support never responded. This meant: I couldn’t cancel the contract I couldn’t re-register
You can’t rehire the same bike after locking, don’t use this service!
App is useless and they don’t reply to emails to customer services
Does not work. Leave bike in correct zone and get a €10 fine! Support don’t respond. Hire an E-scooter - it’s cheaper and faster
Their geolocation is so bad that when you leave the bike in the zone, you’ll actually get charged €10 per ride for leaving it outside of the zone. Support doesn’t respond. Also recently they reduced their operational zone in Berlin without telling the clients basically making the subscription unusable. Avoid this incompetent company at all costs. This “service” should cease to exist.
Having tried to register 4 times the app eventually worked. Walked to where bikes were located on the map. No bike. Wasted an hour of my life. Utter useless crap
After a few months use, and having left the insecure signup process behind, I’m a lot happier with this app. It now seems to work very smoothly and quickly. Having “map” and “list” views makes finding and reserving bikes very convenient. Getting billed monthly for my hires is a nice approach, and better than having to always top-up the account. It also seems to be significantly cheaper than some of the competition.
The App works well with a UK mobile number (just enter 0044 as the international dialling code). Very easy to use, bike availability updates instantly, overall a very good user experience.
The app wouldn’t accept a UK mobile number. Although I registered a UK address it never activated the account. Help? No live chat. The helpline phone number is not recognised. So although it took my €3 it’s useless. Maybe it’s great if you live in Germany but if that’s the target customer, not tourists, epic fail
Chart
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Category
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Rank
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Top Free
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133
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Top Free
|
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457
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Top Free
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495
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