So several months after the CEX app redesign, nothing has been improved. It’s still slow and cumbersome, often failing to find any results at all following a search. Useful information is now hidden behind several more screens. CEX has never had a good app (why in 2024 can I still not filter items by my local store only?), but every reiteration is now actively making it worse. It really does feel like the owners of CEX are trying to discourage their customers from purchasing from them (it’s working - I very rarely use this app now). Fire your developers and hire new ones.

Was buying a game took my money and it did not order my game

Overall a good App but inability to paste complex passwords from password manager makes it frustrating- especially as it seems to log you out fairly regularly. Secondly have had an issue twice in last month whereby following authentication it states order could not be placed - clicking try again appears to result in same error - so ordered via website instead and ended up with duplicate order. Flagged the issue with customer service but told to check app is latest version (which appears to be route cause of order error) and clear cache..neither rectify issues .

Nice ver easy money and selling

I don’t usually leave reviews, ever, on anything, but I needed to share my disappointment to the app’s new design which it has now forced me to update to. On the previous design of the app you could search for whatever it is you’re looking for. Just typing it into the search box would list everything matching this description showing the selling price, cash trade in & voucher trade in. Now you have to actually tap into the item to be able to view these. I use CEX a lot mainly buying but also occasionally trading in and this change has made comparing prices slower. In the new design the search result now shows the category the item is in, which is unnecessarily large and prominent. Making this smaller you would be able to fit the selling price, cash trade in & voucher trade in into the search results; just like it was on the previous design. This is a quality of life change and would make the usability of the app much better, especially as this was on the old design but has been removed. A positive I like about the new design however is for phone models, when you’re on a product you can now easily see all of the options for the colour, grade & unlocked/carrier locked options.

App is really accurate service is great when buying on app I would recommend this app to all my friends and family

Please relaunch the predecessor because it did work. Scrolling through Favourites from Low to High, the list jumps back and forth instead of a steady increase to higher values. Favourite s It appears on an iPhone SE 2022 screen with the other two options, which drop a letter or two down to the following line like Favourites. Are you joking with us? DO YOU HATE THE CUSTOMERS THAT MUCH? You don't listen to feedback from your staff at your branches either.

The app isn’t working! No updates kept refreshing and just white screen nothing works or loads then black screens! Even website doesn’t exist!! Fix NOW!

We need to be able to SORT FAVOURITES by “In Stock” or not. Please add. It’s very difficult to now see what is actually in stock and what isn’t. Previous app was much clearer in this regard.

Since the latest update I have been unable to login as the app does not display a captcha for me to complete. I also cannot report an issue using the app so I’m basically stuck with just using their online site. It’s a shame because prior to this unneeded update it was working perfectly. *update* since this review I have deleted and reinstalled the app, and now I just have a white red and pink screen whenever I click to open it. I have no idea what the app developers did, but I genuinely believe if something is not broke you should not try to fix it! The app was brilliant as it was… real shame