China Southern Airlines

Been trying for two days to sign up. But the verification code system is either busy so doesn’t send code on website or via the app sends code but is very late and even if use the code straight away once received it says code is now expired. Unable to sign up so unable to login to app.

This is a nightmare and my check in ia tomorrow

机上wifi买了，无法连接。问乘务人员说可以退款，结果怎么联系客服都不回话

Can’t navigate if you don’t know the language

Terrible app, unable to change the language or to find how to do it

Chinese by default language in app ? That’s a joke. I haven’t seen in my life such bad registration and check in system. It’s impossible to register because special codes are required and unfortunately you won’t get them on time. I was able to register but the password is sent by airline, so again, you won’t get in on time. Moreover if there is still no code available, the system block account after too many attempts to get the code. Password reset doesn’t work because account number is required, which is available only after registration. It’s a vicious circle. It’s impossible to check in like in any other civilised airlines. Not recommended !

I’m English and trying to get the app from Chinese to English is a nightmare. Move away from the main pages to find out about wi-if etc and everything goes back to Chinese. I had to call China 3 times just to get my contact details added so that I could even find my flight. Appalling app and no help at all.

Horrible experience. Their browser wouldn't let me check in (404 error), so I had to download their app. Now the app only shows Chinese, and I can't do anything. Why would you only provide the app in Chinese? My phone is set to English, but the app doesn't reflect that so I assume they don't provide English. They should stop selling tickets to non-Chinese speakers if they don't support other languages.

How is this allowed? It’s in the UK AppStore but no English language option Going to complain to apple about this

There’s no english version of apps.