Enjoy the convenience of accessing your accounts on the go with the Citi Mobile® App.
We’re constantly improving our mobile app to offer you a more personalised, easy and intuitive experience that keeps you on top of your finances.
Manage your account
• Log in securely and quickly with Face ID®, Touch ID® or your fingerprint
• Activate your new cards, select or reset your Card PIN
• Conveniently check your balance, monitor transactions and view your statements
• Receive alerts so you can be notified of activities on your account
• Temporarily lock and unlock your credit card or report it lost or stolen
• Access personalised offers and discover other benefits
Make payments and transfers
• Tap ‘Convert to Instalments’ on your dashboard to easily convert credit card transactions and statement balances into monthly instalments
• Add your Citi Credit Card directly to Apple Pay via the Citi Mobile® App and enjoy fast and easy payments
• Convert up to 90% of your available credit from your Citi Credit Card/Citi Ready Credit Account into Citi Quick Cash. Quick Cash allows you to access cash and repay in monthly instalments
• Use Citi PayAll to earn Citi reward Points or Qantas Points when you pay your rent, education expenses, taxes, electricity bills and more with your Citi Credit Card. Fees are applicable
• Use your Citi reward Points to offset purchases made on your Citi Credit Card
Citi branded deposit and home loan accounts have now moved to NAB, please visit citibank.com/nab for more information.
The use of the Citi Mobile® App is for our customers only. Content provided via the app is not specifically created for any territory other than where we operate / are licensed to operate.
National Australia Bank Limited (ABN 12 004 044 937, AFSL and Australian Credit Licence 230686) (“NAB”) is the credit provider and issuer of Citi branded financial and credit products. NAB has acquired the business relating to these products from Citigroup Pty Ltd (ABN 88 004 325 080, AFSL and Australian Credit Licence 238098) (“Citi”) and has appointed Citi to provide transitional services.
Our/us/we means NAB unless the context otherwise requires it.
“Citi”, “Citibank”, “Citigroup”, the Arc design and all similar trade marks and derivations thereof are used temporarily under licence by NAB from Citigroup Inc. and related group entities.
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User Rating
4.78 out of 5
232 ratings
in United States
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Ratings History
Reviews
Somehow this app never works
Frequently when I open this app, I get a message that something has gone wrong and I should try again later. For a bank with no brick and mortar stores with in person customer service, I had higher expectations for its online services.
Citi Australia App
Citi is by far the best bank Australia offers for personal checking and savings accounts. The only thing the app could provide is a photo check(cheque) deposit feature so each check you receive doesn't need to be taken to the National Australia Bank which you must go into the branch as their ATMs only allow their customers deposit checks via their ATM machines. This is difficult as banks in Australia have the most appalling Branch staff numbers and their hours are unmanageable for anyone that has. Job. 9am - 4pm is outright a disgrace. All banks should be mandated to 9am - 6.30pm or 8am - 5.30pm
It’s horrible
This is so illogical and so far behind. Non intuitive.
So bad.
Incredibly slow, outdated, bad UX, OTPs won’t send internationally. Basically unusable. Why didn’t you just use the same company that designed and developed the US app? No idea how this app has 4.6 stars at time of writing.
No pasting password
I use a password manager like 1password because I like strong passwords. This app does not allow me to use those strong passwords without having to slowly type them out and go back and forth.
Preventing good security practitioners instead of promoting good practices
Troy at HaveIBeenPwned has talked about the poor form this is.
No mobile check deposit!
How can they not have a mobile check deposit yet! Please make this happen.
No paste on password
I use strong passwords and this app prevents pasting passwords. I don't have time to type it. You'd think a strong passwords would be Good thing.
I'm sure they'll argue "security", but their website allows pasting so clearly there is internal disagreement about clipboard security.
Instant delete for sucking at user experience.
Out of sync
I see differences in my account balances when I check my account online versus on mobile app. Citi also seems to have INCONSISTENT timeframes of when deposits show up from other banks.
This item is no longer available
Old app commands an update, which then tells me is no longer available .... 🤔 and I can access old app as it tells me to update and closes down if I select later. Not very helpful Jan .....
Pathetic
This app is so not helpful and the new interface is nowhere as good and convenient as the previous.