4.75 out of 5
1,918 ratings in New Zealand
I’ve been having this issue for over a month. I cannot make any online purchases whether it be through a trusted website or even PayPal. It is very irritating in the app. Does not show any way to help me fix this problem and support was pretty useless.
Since setting up my CBA account and the app in March 2023, and then moving to Australia in June 2023, I’ve seen this app get better and better. It’s rock solid on my iPhone 14 Pro and works as it should. It’s easy to navigate and figure out where things are. The user interface is mostly clean and uncluttered. And the transition to embedded browser access to CBA for certain tasks is seamless. Top marks, this is how a banking app should be.
Hello Team, I had a general enquiry regarding not having received my bank card since opening my account on 7th July. The lovely lady who helped me over the phone was super helpful, kind and patient and I really appreciated her great support over the phone to sort this matter out. The lady was friendly and real good to deal with and I wanted to put forward very positive feedback for her. Hopefully her manager can be informed of her super helpful and supportive attitude - five out of five Stars for customer support on the phone!!! Thank you Commonwealth Bank call centre team - you guys are the best A+++++ Kind Regards, Bernetta M Britton.
Jas helped us do some very tricky tasks as we live in NZ but come to Aus for 1-2 months at a time. Very frustrating trying to this without being in Australia. Our debit card expired and now will take 10 days to be delivered- too slow as this trip is only 12 days. Jas was patient and helpful and tried some helpful alternative solutions as main branch locked my husband out of joint account. Over 50 minutes on wait - this needs to be sorted faster!! Comm bank here was helpful but head office process is terrible- delays on phone/ replacement of card process. Even tried from NZ on phone and it was charged (used landline as instructed and still no help!).
Can’t activate card
Comms bank to Comms bank transfers take 24 hours . Also if you withdraw cash from other ATMs it’s $3extra fee for withdrawal.
It is not
Can you make the app so that the passcode screen pops up as soon as you open the app? It’s so dumb having to click onto something else for it to pop up.
Never works
I can’t even add my ID on the app, I just get ‘something has gone wrong’. Very disappointed
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Chart
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Category
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Rank
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|---|---|---|
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Top Free
|
|
2
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Top Free
|
|
18
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Top Free
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22
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Top Free
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24
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Top Free
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61
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| Name | Reviews | Recent release | |
|---|---|---|---|
St.George Mobile Banking
More ways to bank
|
3
|
3 months ago | |
Westpac
Finance
|
101
|
3 weeks ago | |
Australian Taxation Office
Australian Taxation Office
|
0
|
1 week ago | |
Macquarie Mobile Banking
|
0
|
1 week ago | |
Rest Super
|
0
|
2 months ago | |
Australian Retirement Trust
Manage your superannuation
|
3
|
2 weeks ago | |
Hostplus
|
2
|
2 months ago | |
Ubank Money App
Spend. Save. Earn.
|
0
|
1 day ago | |
Bendigo Bank
|
0
|
1 month ago | |
ING Australia Banking
|
0
|
1 month ago |
