CrossCountry - Reviews, Revenue and Downloads - Apple App Store

Description

Book your train tickets quickly and easily with CrossCountry’s app. You can look up live train times, check real-time running information and buy your train tickets for any train on the National Rail network. It’s free to download, and we won’t charge you a booking or credit card fee.

With m-Tickets, you can buy your train tickets and download straight to your phone – no more wasting time in queues at the station!

Buy with us direct to get the best price on your CrossCountry tickets, use your Railcard, and exclusive NUS discount on CrossCountry Advance train tickets!

About CrossCountry

About CrossCountry  CrossCountry is a train operating company, running long distance train services in England, Scotland and Wales. The CrossCountry network is the most extensive in Britain, from Aberdeen to Penzance, and South Wales to East Anglia. Key destinations served to include Manchester, Birmingham, Edinburgh, Cardiff, Leeds, Bristol, Cambridge, Reading and Stansted and Birmingham International airports. CrossCountry's fast and frequent train services feature at-seat catering, quiet zones, and First Class.

Visit our social media channels to stay up to date:

https://www.facebook.com/CrossCountrytrains/
https://twitter.com/CrossCountryUK
https://www.instagram.com/crosscountrytrains/
https://www.linkedin.com/company/282803/

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User Rating

4.11 out of 5

9 ratings in United States

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Ratings History

Reviews

LNER only ticket

Boggles my mind how I can buy an LNER only ticket on the CrossCountry App.

Easy breezy!

As if being American isn’t challenging enough, I’m from Southern California and the only train experience is the monorail at Disney Land. This app made it so easy to navigate from airport to Winchester and then Bournemouth. Then back to St. Pancras for the train to Paris

Buggy app can lead to multiple transactions without refunds!

Use with caution and always check your email after a “failed” purchase attempt. I used this app successfully in the past multiple times. Recently, the app has been glitching and crashing mid purchase. I wound up with 5 sets of tickets once the dust settled at my last purchase. I only needed 1. The app crashed repeatedly as the payment was being processed and said I had no tickets booked. I did all of the troubleshooting I could. I updated the app, I reloaded the app, I power cycled my device. Nothing worked. Then I checked my email and I had 5 completed purchase messages, all for the same train. I confirmed the charges were pending with my bank and looked up Cross Country support. Cross Country only offers support on their Twitter. The rep on Twitter assured me the app performance issue was identified and that I would get a full refund if I called their support team. The number he gave me got me through to someone with a condescending and less than helpful attitude. I wanted to cancel the whole mess and get my tickets elsewhere. The phone support rep kept putting me on hold to get approval for my refunds. It was excessive and frustrating. The experience between my Twitter chat interaction and my support phone call could not have been more different. Train your phone support staff, Cross Country! In the end I was granted refunds for 4 of the 5 sets of tickets. I was not pleased at all. I will NEVER use this service again.

Why?

Until last month, it was possible to buy tix thru Cross Country, pop them into Apple Wallet, and go. Now this app itself is an extra step, with an additional extra step of activating tickets on the day. First world problems and all, but why make more hassle for your customers?

Store Rankings

Ranking History

App Ranking History not available yet

Category Rankings

Chart	Category	Rank
Top Free	United Kingdom Travel	326

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EMR - East Midlands Railway Train Times and Tickets	1	1 week ago
LNER \| Train Times & Tickets Plan your journey & buy cheap	6	3 weeks ago
TrC \| TfW Plan train travel, buy tickets	1	1 month ago
Chiltern Railways - Tickets	4	4 weeks ago
LNR: Train Tickets & Times Book train tickets. No fees	2	1 week ago

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