About 5 years ago (I was 4) I was diagnosed with diabetes

About 3 months ago I “upgraded” to G7, and despite the advantages of 30 minute warmup and smaller size, experience has been awful! I have only had one G7 sensor that has remained vaguely accurate out of all the sensors. There are a plethora of issues, such as massively inaccurate readings (for literally the whole 10 days). The amount of sleep I have lost due to false war I g if hypos’s is beyond a joke - literally had to silence the alarms or close the application! Hardly much point in having such a device if it can’t undertake its primary role. The G7 app also constantly has “calibration in progress” bugs that get stuck in a loop. The readings then go completely out of sync until you have to remove and reinstall the G7 app. A simple fix you would think? Nope! You have to have the QR code from the original applicator to setup the G7 again….bot much point in having a smaller CGM if you have to carry around the original applicator in case the error occurs (had it 3 times in 3 days with last sensor). Did I mention that Dexcom support only IOS 17.1.1 - a full 10 revisions out of date with current OS! So you can choose to have a IOS with hundred of critical security patches missing and be compliant with Dexcom, or secure your phone on latest IOS and be out if support with Dexcom. Dexcom need to stop the relentless TV advertising of their products and spend that budget fixing all the bugs!

What have you done with the size of the numbers in the apple watch face complication? They are tiny. Sort it out apple.

On the whole this is a good system, it seems to work reliably most of the time, it’s clear and easy to understand. It integrates with Apple Health and has a lot of data available (albeit on a separate app). Improvements that need to be addressed in my view are, I constantly get a message saying that Dexcom are still testing the app on my latest software version (ever since I updated to iOS 17). This should be prioritised and Dexcom should be all over software updates, both their own and iOS. It takes a longer time than I’m comfortable with to reconnect when I’m out of range of my phone for any reason. A manual check button or a force reconnect button would be helpful. I also find that I get low blood sugar soon alerts too late, for example, I may be 7.0 with rapidly falling arrows yet it doesn’t notify me until I’m almost at 4.0, it would be better to be warned more in advance, luckily I have good hypo awareness but some may find this an issue. The 2 hour warm up period is quite lengthy too at 2 hours, Freestyle Libre is just an hour which is a big difference.

For months and months I have struggled with this app and constant signal loss. I keep my phone near me at all times but still get signal loss. The alerts drive me mad and are just a constant reminder of my Type 1 diabetes. I have spoken to Dexcom numerous times and it’s still not resolved. I even bought a brand new SE phone and it still doesn’t work properly. Apple have run a full diagnostic test on my phone and Bluetooth is working fine. My hospital team are relying on the clarity app data to make adjustments but it’s often incomplete and inaccurate. All in all, a nightmare app for me!

So I’ve had diabetes for 1 year now and I had some problems with it for 1 it doesn’t have accurate blood sugar and it is sometimes out of range for no reason overall I think this is a brilliant app I would recommend to youngsters who need a little bit more help with scanning your blood sugars. Overall I think it’s a ⭐️⭐️⭐️⭐️

The G6 used to work brilliantly on the Apple Watch, then Apple updated the iOS and the g6 reading is tiny, dexcom after many months have yet to sort it out, it’s unacceptable!!!

i have had diabetes nearly a year now and this is so much better in the libre sensor as ti is much more accurate but i am a swimmer and the dexcom does lose connection while i am in the pool and can take a long line to reconnect the libre is not as accurate but we can scan in the pool and it gives a good idea of what my blood sugar is so we can treat if needed hope this helps you xx

I’ve had diabetes for over half my life now and Dexcom has made my life significantly better. The fact I can just look down and see my blood sugars on my apple watch rather than making myself bleed every time is 1) a massive time saver 2) stopped my hands from getting destroyed 3) has meant I don’t have to be embarrassed to check my bloods and 4) has given me better control, which is good for my health and mental health. The only thing I am genuinely surprised the devs haven’t added is a widget for the Lock Screen that displays your blood sugars- much like the one on the watch. I know it might not seem like it would save a lot of time, but especially with always-on displays all it would take would be a quick glance at your phone, rather than having to open it up. For me the speed is something I didn’t realise would be such an important benefit of Dexcom, but adding a widget could decrease that time one needs to be reminded they are diabetic massively over an extended period.

For over a year, the Apple Watch complication, which has only ever worked on the old Modular face, is too small to read. It looks ridiculous. I’m staggered that the developer hasn’t seen fit to fix this. It means I always have to go into the app to see the reading as it’s too small on a complication, particularly on an Ultra. Further, the complication is often blank, rendering it even more useless. You have to tap the blank complication to go into the app then quit out to see the complication refreshed. In the US, they have had a larger graph readout for many years. Why can’t we have that?