Direct Ferries

Only when you pay for your “ticket” you are informed that processing can take 48h or “longer”. Which mean it may never be processed if you book it on short notice. And by the way, if you didn’t pay extra for cancellation you’ll be charged €35 for “pleasure” of using this excellent service and not getting of what you wanted. Is this a scam or they use still pigeons to contact ferry operators?

I used the app to request an amendment to my booking. Direct Ferries then held £480 from my account pending my decision re the amendment. This was over 2 weeks ago. The app still says the booking is in the process of being amended and Direct Ferries still have not released the payment.

It’s a buggy app

Awful, but the website is just as bad!

I purchased three tickets in total, all with additional cancellation insurance. Direct Ferry canceled two of these tickets, providing the following explanation: “We are sorry to inform you that due to an online technical issue your booking has not been confirmed with the operator but your card has been debited. We sincerely apologise for this error and any inconvenience this may cause you.” I canceled the third ticket myself, more than a month in advance, as I chose to book with a more trustworthy company. Despite having cancellation insurance, the refund they issued was incomplete, with an unjustified deduction of £20.99. On top of this, I have yet to receive any of the refunds owed. Their conduct is unacceptable, and their lack of transparency is deeply frustrating.

Easy to download and retrieve booking but have not been able to create account. Not very helpful and pointless app.

Like this app. Only used it a few times but like it keeps everything together

needed to cancel one part of the journey but can’t do that online. Spent a week trying to contact them but no response at all. Ended up cancelling everything and booked direct with ferry company.

I need to find information regarding travelling with bicycles… the DF ‘Bot’ does not understand the the words Bike or Bicycle so now completely in the dark. No contact number… To be honest, no one at DF seems to care at all. Disgrace.

App will not show details of lounge booking