DoFasting - Fasting Tracker

I used the app for 7 days and forgot to cancel before the 7 day trial expired. The next day I was charged USD79.20 (AUD125.97) for a 3 month subscription. Within about 12 hrs of the charge I contacted them and explained what had happened. I’d also deleted the app and had stopped using it completely. I quoted the 14 day change of mind policy they had on their website. They were polite but completely unhelpful and did not budge from their policy that since it was a digital product the 14 day change of mind policy didn’t apply as the product had already been downloaded and couldn’t be ‘returned’. To be fair, it does say this in their terms and conditions. So here’s my issue: • I could have cancelled a few hours earlier and they wouldn’t have charged me. Even though the app had already been downloaded. • so what are they charging me for then? Clearly for USING the app and interacting with their servers for another 3 months. Except that they can CLEARLY see that I am no longer using the app. And surely they must have some way to block a user accessing their servers if that user had cancelled the subscription before the end of the trial (or at any future stage when a user decides to stop paying for a subscription.) • My conclusion - this is unethical behaviour by a company that CLEARLY waits for the unsuspecting user to make a small error and they pounce on you and take your money. In my opinion THIS IS A SCAM.

Downloaded the app on the free trial, but found immediately it wasn’t what I was after and didn’t match the advertising, nor did it offer anything more than you can access in the free apps. I cancelled within an hour of signing up and was stung the full charge for a 3 month subscription (as per their very fine print). I sucked that up, my fault I should have read the fine print, but deleted the app because I didn’t want it and had, as far as I could tell, cancelled it. I’ve just been billed for another 3 month subscription. Even though I cancelled the normal way. They are refusing a refund but keep telling me I now have access to an app I don’t want to use. Their emails have been patronising and time wasting. This company does not support their users and potential users the way most apps work. They are only out to get your money. Who charges for a cancelled free trial?! Since you cannot view the app without paying for at least 3 months, don’t even bother downloading it. Their advertising makes it look better than it actually is, and you have to fork over hard earned money to see that. Shoddy business practice, and I would even call it a scam.

Be aware this is a complete scam and rip off. They sign you up for a cheap 7 day trial and then if you forget to cancel subscription charge you $80USD subscription fee for a 3 month usage. I have complained as I tried to cancel prior and it didn’t process and they refuse to refund. The app is fine, extremely basic and essential just a timer, not worth the money at all. Be aware!!

Beware!! You’ll get ripped off if you do the trial.

I signed up for 7 day trial for $9 was charged $60 I can’t seem to be able to cancel

This app is helpful and tracking water count is really I think what made me lose weight because I’ve never drank so much water in my life, but in fact, it is an essential mat and without it, I’ve never been able to lose lose weight. So good part. It could definitely improve because it has a few bugs. Pretty well every problem you have in you write there Support to, they tell you to uninstall your app and reload it. It’s really inconvenient to constantly have to uninstall an app and reload it. The app needs a refresh button. I opened it at 7 am sometime and it’s still hasn’t started the new day. If I enter water intake in the tablet in my kitchen, it doesn’t appear in the app on my mobile phone. it also doesn’t allow you to save your own foods. They do appear in a recent list for about a week and a half, but I have a recipe that I eat regularly every three weeks or every two weeks, it gets really tedious re-entering the recipe and macro details. For any ongoing Maintenance the app is on it just can’t keep re-entering your own food over and over and over again.

I signed up for a trial and received no further communication about my subscription or warning the trial was due to end. Just out to take your money.

So far so good. I really like that this app keeps me accountable with my fasting & water intake. The recipes are also really super easy to follow. It has given me so much motivation to watch everything I’m eating. I like that the app has a 7 day free trail, so you can try to see if it meets your needs before purchasing.

I’m really scared this app is a scam. The online reviews show that they do not honour refunds and keep charging people for products after they have unsubscribed. I am 3 days into a trial period and have emailed their customer support. Not looking good. I only signed up to this app because google told me it was affiliated with Dr Mindy Pelz. Looks like this was completely misleading and deceptive marketing. I can’t trust this company or their product. It looks like they don’t respond well to vexed customers, which is never a good sign. I now have to cancel my credit card because I don’t trust they won’t try to scam me as they have done other customers.

I have paid for this subscription and cannot access - I feel the support is from an AI as the same questions are repeated over and over - so I’m out of pocket and can’t access the product.