Not receiving 6 digit code
I haven’t even gotten a chance to register my phone number in the app and don’t even get a code. I tried uninstalling the app and installing it again but that did not help…
EU Exit: ID Document Check
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Description
The EU Exit: ID Document Check app lets you confirm your identity online, as part of your application to the EU Settlement Scheme.
By using this app, you will not need to send us your identity document by post.
Who can use the app
You must be resident in the UK and either:
• be a European Economic Area (EEA) or Swiss national
• have an EEA or Swiss national family member, if you are not a national of a country in the EEA or Switzerland
If you are not an EEA or Swiss national, you must have a UK issued biometric residence card or permit (provided you are in the UK) to use this app. If you do not have one, you will need to apply by post instead.
Before you start
You will need to be in a well-lit area, so you can take a good quality photo of yourself.
You will need either:
• your passport or national identity card, if you are an EEA or Swiss national
• your UK issued biometric residence card or permit (provided you are in the UK), if you are not an EEA or Swiss national and have an EEA or Swiss national family member
You need to use:
• an iPhone 7 or newer
• iOS 15 or later
If you use a national identity card without a biometric chip, you can still use this app but will need to send us the card by post.
How it works
1. Take a photo of your identity document.
2. Access the chip in your identity document using your phone.
3. Scan your face using the camera on your phone.
4. Take a photo of yourself for your digital status.
What happens next
The app only helps confirm your identity. You must complete the rest of your application online separately. We'll tell you how to complete your application when you finish using the app.
Privacy and security
The app is safe and secure. Your personal information will not be stored in the app, or on the phone when you finish using it. For information on staying safe online please visit the UK Cyber Aware website.
Accessibility
Our Accessibility Statement can be found at:
https://confirm-your-identity.homeoffice.gov.uk/register/eu-exit-app-accessibility
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By using this app, you will not need to send us your identity document by post.
Who can use the app
You must be resident in the UK and either:
• be a European Economic Area (EEA) or Swiss national
• have an EEA or Swiss national family member, if you are not a national of a country in the EEA or Switzerland
If you are not an EEA or Swiss national, you must have a UK issued biometric residence card or permit (provided you are in the UK) to use this app. If you do not have one, you will need to apply by post instead.
Before you start
You will need to be in a well-lit area, so you can take a good quality photo of yourself.
You will need either:
• your passport or national identity card, if you are an EEA or Swiss national
• your UK issued biometric residence card or permit (provided you are in the UK), if you are not an EEA or Swiss national and have an EEA or Swiss national family member
You need to use:
• an iPhone 7 or newer
• iOS 15 or later
If you use a national identity card without a biometric chip, you can still use this app but will need to send us the card by post.
How it works
1. Take a photo of your identity document.
2. Access the chip in your identity document using your phone.
3. Scan your face using the camera on your phone.
4. Take a photo of yourself for your digital status.
What happens next
The app only helps confirm your identity. You must complete the rest of your application online separately. We'll tell you how to complete your application when you finish using the app.
Privacy and security
The app is safe and secure. Your personal information will not be stored in the app, or on the phone when you finish using it. For information on staying safe online please visit the UK Cyber Aware website.
Accessibility
Our Accessibility Statement can be found at:
https://confirm-your-identity.homeoffice.gov.uk/register/eu-exit-app-accessibility
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User Rating
2.89 out of 5
28 ratings in Sweden
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Ratings History
Reviews
Unable to send confirmation code to mobile phone
Doesn’t send me a confirmation text to my Dutch number!!! And then tells me it’s not working atm and that I should call a number... but the operators are overwhelmed by the amount of calls, and are therefor unable to handle mine... So I’m unable to use this app and therefor to start my residence application in time... I hope l’m allowed back into the uk after Brexit. Not cool that an application of this importance malfunctions like this
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App Info
- Category
- Utilities
- Publisher
- Home Office
- Languages
- English
- Recent version
- 1.146.837 (1 month ago )
- Released on
- Oct 17, 2019 (4 years ago )
- Last updated
- 1 week ago