Faire for Brands

Whoever developed this app must be a Silicon Valley genius who understands only investors relationship & growth hack but 0 knowledge on how wholesale operates. This could be evidenced by key functions missing: 1. Not able to setup lead time for large order & small order separately. There is no one size for all timeline for wholesale. Large quantity naturally takes more time especially for oversea order while light bulk takes less. But sadly no function to differentiate the lead time 2. A common tactics to manage trade relationships are return points or reimbursement based on order quantity. And no function to support any trade program 3. MOQ are only allowed to set on product variants level instead of product level. So you either set extremely low MOQ or set a high MOQ on variation level which would add up a extremely high MOQ on product level if the items have multiple options 4. They suspend your listings once your items are found on third party sites and ask you to prove you are the authorized reseller or maker. But could you at least check the price to see who are buying from whom then decide who should be suspended & provide the proof instead of arbitrarily disrupting legit business. And if the buyer are not allowed to sell our products wherever they want, why they buy from us at the first place? What’s even ridiculous is that when asking support, they said they forbid Faire seller sold or get their supply from Alibaba Shein & Temu. Is this some kind of Asian hate? Are the management get brainwashed by anti-China propaganda? 5. I also wonder whether buyers on this platform are legit retailers or just drop shipper. from the minute I am on this platform, I kept being notified to lower my MOQ & minimum order value to $100. Really? My store has avg ordered item of 3 & aov of $90 and you’re telling me to wholesale my items at lower price with MOQ equal to my avg items purchased & mov similar to my store aov? I wonder they are cooking their growth data by attracting retail customers (like new home buyers ) & drop shippers. That would explain they are having layoff

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Error code 403 when inputting email address to log in to the app, so not useful at all for me.

I’ll be honest I have no idea how this app is useful. When it first logs in you can see it flash stats but then there’s no way to actually find where the stats are in the app, which is just very strange. The homepage of the app is seemingly useless. It doesn’t do anything there are no features or links, or anything to the homepage. So you just have to login into the website anyways, so yeah I don’t really understand the point of this. All you can do is send messages and see an order but that’s really not all you need to do to run a business. There is a lot more to it like the whole marketing aspect of this. So stats, marketing, anything that would help you figure out if your store is actually being seen not here.

It’s missing such a HUGE part of managing (and growing) a brand on FAIRE… the marketing! A “watered down” app version of your website’s campaign manager would be amazing… even just the ability to send your pre-made templates, if the editor is too much to ask for. Anything is better than nothing. I would rather use your tools/content of you could make it more accessible. Currently I export our lists to third party email marketing platforms with iPhone/iPad apps. With my trade show travel schedule and busy family life, a laptop or desktop is not always an option. I find myself working on my phone more and more. Please consider it :) PS I love FAIRE… big fan of the company as a whole!!! From the perspective of a former retailer, now wholesaler, I believe you’re providing an amazing marketplace for both sides to find each other. It’s wonderful!

This app is great for customer service. We don’t have to be at our computer to respond in real time to any customer questions, which helps us provide great customer service! Love to hear the new order “plinks” too without having to check emails or the computer. BONUS!!!! The new upgrade with stats is very helpful and much appreciated! Can’t wait to see what changes come with future updates.

I love faire so much. There just can’t be a complaint. The customer service is impeccable and they make the wholesale process so simple and easy. It’s just too good to be true yet it is true. I can only knit pick the app bc there’s so few things you can even find wrong with Faire in general. I would LOVE to have some sort of cha Ching or something special when I get an order. It would also be great to be able to edit products and all through the app. I’m sure this is all in the works. Literally the only two things I can say “wrong” abt the app. It’s so amazing and Faire is a company I’m beyond proud of to be a merchant at. - Sahara Sage Boutique

Sure it’s great that we can contact buyers faster but they still means we have to log in to add or edit products. Photos still have to be uploaded to computers from phones , logged in then added, and then there’s no way to edit anything unless we go back into our desktops! Hoping for a way to add products more consistently through an app as for myself, it’s become very time consuming to do with the current way

First of all thank you for getting this up and running. I have always noticed a delay between when the order is placed or when messages come in vs when I’m notified via Faire through email. My customers will sometimes tell me when they have ordered and it’s usually about 35-45 minutes until I see it on Faire. The app has made it so that I’m getting messages and orders in real time which I appreciate. Really need the ability to print the paper order from the app. Would love the ability to edit products if possible. And to view our shop on mobile so we can see how it appears to our accounts. Thanks again for the app and appreciate the opportunity to provide feedback.

So easy to access your account on the go. We’ll thought out by the makers. Tremendous help for the wholesale maker. I can be on a hike in the woods, take a quick second with the app and my team can get to work. Thanks for helping small makers keep the ball rolling!