FairPrice Group

When you use this app it will automatically adjust the brightness on your phone to maximum and often it does not turn it back to the original brightness. Also, you get unnecessary pop ups when trying to scan the qr at check out. This blocks the qr and forces the user to dismiss the voucher pop up before you can scan. I believe there is a lot of room for improvement- I always hate having to use the app. Also, it doesn’t remember my default store for scan and go and forces me to detect it every time i use this “feature”

Apple Pay is still broken. Latest iOS and latest FairPrice app. Nothing happens after paying with Apple Pay. On the Apple Pay side, the “ding” of approval can be heard. But Fair Price app just stalls.

1. After a few pages, none of the images showed up. 2. After a few add to cart interactions, the app slows down and took a while to respond to scrolling 3. App crashes often

First time to install this APP and couldn’t login . It kept crashing and refused to login. Never met an APP like that. Such a terrible experience!

App will no longer process my international Visa card. I was able to use previously, but it suddenly stopped working. My card continues to work fine with other merchants and the bank says I have all security requirements in place, yet customer support claims it is an issue with my bank and not related to any changes they made. Additionally their response time takes weeks and doesn’t actually provide helpful information, other than to use a local card…..

The scan & go mechanism was completely offline during the CNY festive shopping season (at least for the store location we were at) but this was not made known to shoppers. Everyone was happily scanning their purchases and packing them into bags thinking they could skip the long cashier queues. Only to discover at the very end when attempting to pay that it was taken offline. Imagine the number of shoppers attempting to re-scan their shopping items again using another family member’s app or the repacking that had to be done.

Not working

What I find lacking in the app, is the option to add items, once the order has been made. That is an essential option as so many of us suddenly remember items after placing the order.

Come on, it’s 2020 outdoors. do I have to carry your plastic cards? Let them to be added in to the Apple Wallet app. It’s easy. Cheers.

Before this latest upgrade each time I select a wine the discount is automatically calculated. Now it doesn’t discount for me