Smart Note AI: Notizassistent

A known bug does not allow authentification codes to be sent to mobile phones from countries such as the ones with an international code +1. If you have such a number you will struggle to get the app to work. A work around to de-register and re-register devices is not ideal. No timeline on a potential fix …

I have an iphone 6 that worked fine for my needs. My OS is ios12.5.7 but phone cannot be updated to the req’d ios 13+. Cannot access my banking now, did not even get an advance warning from FD about this. I logged into my a/c less than two ago and nothing let me know this upcoming change. Now forced to buy a new phone I guess, or change bank!

1. Password auto toggles between numeric and alpha keys, forcing a bad password. 2. Activation page just spins with cog preventing user from entering a valid activation code on following page. 3. App just keeps spinning the cog during above issue in #2 forcing a reboot. Raise this with the product management team please. Very serious bugs.

Easy least but very secure

Very straightforward process.

The app is fine when you get into it although still technical errors. Customer service is first class though.

First Direct are always ahead of the others and their app is the same. The best user experience and interface I've seen on a banking app and I've used lots. Safe, secure and fast!

Efficient services app works well easy to navigate. Excellent customer services 😀 Been here since it was The Midland Bank ….😆

Best bank ever been with them all my life and never a problem and I was 80 yesterday.

We have had an account with First Direct for many years now, and the 24/7 365 days service we have received is First Class! The best customer service in the UK! Thank you First Direct!