Password reset doesn't exist.
Can't remember my login code and the app keeps telling me to select "forgotten your password?" From the login screen, but this option doesn't exist on the login screen. Was this app developed by spastic monkeys?
Yes, first direct is completely free and it doesn't have any in-app purchases or subscriptions.
🤔 The first direct app's quality is mixed. Some users are satisfied, while others report issues. Consider reading individual reviews for more context.
first direct is free.
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4.8 out of 5
1,387 ratings in Australia
Can't remember my login code and the app keeps telling me to select "forgotten your password?" From the login screen, but this option doesn't exist on the login screen. Was this app developed by spastic monkeys?
Security questions and passwords are many - and for some questions such as Childs middle name it will only accept more than 6 characters - not helpful if you child’s name has less so you end up having to use the more obscure questions which you don’t readily have an answer for… FaceID is much easier
The only tricky bit was the ‘next’ command is a bit unintuitively placed top of screen. I didn’t see it and thought I hadn’t confirmed my payment. Otherwise, all good.
No response to complaint few days ago. I want to set up payment to my husband at HSBC I can only make one off payment cannot set up on list of payees Security is one thing but this is totally over the top Do you not consider some people are elderly and perhaps not so pic savvy as your IT department
I would like to thank Alison (I don’t have her surname) working from home in Leeds for fantastic patience and a sense of humour when dealing with my issues. She was BRILLIANT
Think this app could be better, currently use ING banking and their app infinitely more intuitive
There is no way to see upcoming payments. Maybe for standing orders but no way for one time payments. Such a simple oversight. Find it really stressful trying to track scheduled one time payments.
It’s a banking app and that what it does
Use it frequently.
T.Turner of T A and A Turner. Telephone call on 24/10/23 re app update. Held on the line for too long at considerable extra cost. Can’t email and on line chat no use whatsoever. Original difficulty still not resolved despite assurances to the contrary. First Direct customer service deteriorating to unacceptable level.
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Top Free
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Top Free
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