FortisAlberta - Reviews, Revenue and Downloads - Apple App Store

Description

FortisAlberta’s Mobile App gives you access to electricity outage information in our service territory. It also provides you with the ability to report an outage and receive relevant data such as estimated restoration times, cause and the number of affected customers in real-time.

Report Outage
Conveniently and easily report an outage in our service territory by entering your Meter Number or Site ID to begin the process.

Current Outages
View current outages on our real-time outage map that will update frequently with the latest data, including estimated restoration time, reason and the number of affected customers.

Planned Power Outages (PPO)
View scheduled outages in our service territory along with relevant information, including start time, estimated restoration time, status, cause and the number of affected customers.

Streetlight Repairs
Locate streetlights, request repairs and check the repair status.

My Account
Register and sign in with your own FortisAlberta My Account. Once you're logged in, you'll be able to add and remove sites, view site information, quickly report outages for your site, and review your daily and monthly electricity consumption

Project Status
If you have a single project with FortisAlberta, check the status of your new or upgraded service.

About FortisAlberta
We deliver safe and reliable electricity service to more than 60 per cent of Albertaís total electricity distribution network. Thatís electricity to more than half a million customers in more than 200 growing communities across Alberta.

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Screenshots

User Rating

2.76 out of 5

17 ratings in Canada

5 star

4 star

3 star

2 star

1 star

Ratings History

Reviews

Poor accessibility

The colour schemes on the graphs make it nearly impossible to read without taking screenshots and zooming. Cannot enter project numbers No support for bidirectional send vs delivered kWh.

Can’t Save A Project

Trying to save an active project but the an error pops up on the Request Number and says it must start with 5000 and must be a 9 digit number. My project number starts with 5001 and is a 9 digit number. 🤷‍♂️

Never works

The app crashes every single time I try to open it

App crashing

App keeps crashing on opening. Can’t get passed the first screen.

No sense in using to report!

App has a bit of information but is senseless to use to report anything cause they won’t get back to you till you call two hours later and ask what is going on.

Please Update - Nov 2019

The login screen does not work. The app crashes on a login attempt. Basically, the app is useless

Very helpful

Easy to use and very helpful in storms. Thank you.

Useful

I really like the upgrade of this app. I can report streetlights either out or stuck on, report an outage without having to call, I can see when they expect to have power restored and I really enjoy the My Account feature where I can see my electrical consumption and do monthly comparisons.

Real handy app

Love the app, but only 4 stars because the app store says it has an update that is compatible with iPhone 5s and up, but because mine is only an iPhone 5, it says, obviously, that it is not compatible. Since it is not compatible, why is it showing up on my phone, Fortis? Please take it away!!

Much better than previous version

The new version is fantastic love the fact that streetlights have been added. Works perfect so far for me

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