Four Seasons

This app never shuts up asking for Bluetooth access… Ready to get rid of it. Definitely not surprised at the low ratings.

This app is embarrassing for the Four Seasons brand. I tried repeatedly to cancel a reservation using the app and it keeps saying the message isn’t received. If you can’t manage your reservation on the app what is the point? I’ll use the Bonvoy App to make a reservation at the Ritz Carlton next time — easy to use and get points. After all the money I have spent at Four Seasons it is clear they have no loyalty program to recognize frequent stayers.

I love this app for communicating with a property, particularly while onsite and particularly while in a foreign country where I don’t speak the language. Of course my many positive experiences with the app are because of the great customer service we have received from the FS team members staffing the other end of the communication.

Just gave up setting up my account and adding my stay so I could order breakfast because the process was slow, error-prone, and infuriating.

This is one of the most incompetently designed apps on Apple. How hard does it need to be to change a phone number attached to your account (and, no, it should not require opening a ticket). No UI feedback when choosing a date in the calendar, no confirmation screen when completing a booking, “preferences” is nonsense list of options that don’t reflect what you’ll actually need during your stay. Whole thing feels like a template. My experience with the properties: 5 stars. My experience with this “app”: 1 star. To the “app and accounts team”: Get it together. Less playing around and more getting the job done. It’s really isn’t rocket science to get this right. Serving hospitality and booking is a solved problem. You’re dragging the brand down.

Did any Four Seasons staff ever use this app?

I enjoyed the app when it worked, but now it’s only says that my phone is “jailbroken”… no, no my phone is not. Seems like something that should be addressed seeing that many are having this issue. And yes, I have uninstalled and reinstalled the app.

This app thinks I am on a jailbroken device, I am using an Apple Silicon Mac, please fix this!

Please fix your app. It was driving us nuts constantly requesting to connect to our Bluetooth (which we leave off most of the time). There should be an option to say no thanks and never be bothered again… requesting access multiple times a day forced us to delete your app. :(

I love that I can directly chat with the concierge team. But this is my third time staying in this Four Seasons (San Francisco Embarcadero) and the in-room dining menu has never worked in the app. Each time, I have to ask for dining options over chat which is bothersome rather than having time to peruse the menu