Free2move | Car Share & Rental

The new app is a significant downgrade to the checkout process. It is buggy and overcomplicated. Especially if you’re in a hurry. I actively avoid using the app now.

Completed my first rental with the new app and I appreciate most of the new features. Unfortunately, the new fee structure isn’t clear enough when you’re selecting the time and best options, and the photos required at the start of the trip are important but also time consuming.

The app doesn’t allow users to upload their license and their help desk does nothing to help at all

Major Con: The 2024 “new app” was touted as “same pricing, same advantages, and even better experience!” by Free2Move. However, the pricing has DEFINITELY changed. In the old app, it would default to the final price being whichever was cheaper between the pay per minute rate or the hour block rate. In the new app, you have to choose upfront either the pay per minute rate or choose 2 hrs, 4 hrs, etc. Previously it wasn’t an issue if you picked a couple of hours and then used more or less time - you would get the lowest cost structure applied. Now, if you choose 5 hours and go 5 hours and 30min, there’s a significantly higher charge added on for going over your booking time ($36 on top of $85). Adding $36 for 30 minutes is a ridiculous upcharge and does not remotely meet their “same pricing” claim. Also ending the ride is still slow in the app, even with 5 bars of cell service. Pros: Locking and unlocking cars from the app functions MUCH better now.

They fraud my account! They stole my items while I was still renting it They came to my work location and stole the car while I was still renting it. Do not get!!!

They change app every year and every time you have to create a new account , take pictures upload driver license and wait for hours to be approved this all while you were expecting to use a car, and of course the new app doesn’t work and won’t let you put your info in it. Also every time they put a promo code up it doesn’t work!

When will it be available in NYC?

I couldn’t get the system to use my camera for uploading the drivers license. Also , it keeps Forcing me to use its website instead of the app for registration and other action. It did not keep my existing account from the old app so I had to create a new one.

Free2Move policies and pricing have changed so much that the service is now almost always more expensive for me than Uber or other services. The new app, higher and more complex pricing, drop zones, and the elimination of standard credit passes, all brought with great fanfare as if they were great improvements, have priced Free2move out of the market for me. I’m so disappointed.

The old app wasn’t horrible, but they’ve recently changed their system and it is 1000x worse and I won’t be using it again. A few weeks ago it was around $76 to rent the car for the full 24 hours now it’s $93 plus $.48 per mile you drive plus $.48 for every minute you’re over as a late return fee. They divided the city into zones and it’s more expensive to return the car in some areas than others. Returning the car on one half of my street is more expensive than returning it on the other half and I can’t figure out the purpose for that. The cars are also not that great. Apple CarPlay to work unless my phone is plugged in but the plug-in system is so delicate if the car moves the phone even half an inch it gets unplugged in the middle of me driving and I don’t know where I’m going. The cars GPS system is older than dirt. My mom’s car from 15 years ago has the same GPS system. And it is the most difficult thing to use, especially when you’re in the middle of driving and CarPlay stops working because the phone was nudged a little and now you have to type in the address. Every time I rent a car there’s low air in the tires. This time I had to spend even more money to add air to the tires. Customer service is impossible to get in contact too. I submitted a a report and was told that they’ll get back to me sometime in the next 14 days. what used to be a $76 trip is now $136 and it was definitely not worth it. i used to like the service because it was easy to use, cars were easy to get to, and it wasn’t ridiculously expensive. I put up with how horrible the cars were. Now they’ve made it annoying to use and return cars and they charge way too much. You’re better off getting a car from a real rental company.