GoCar Malaysia

I love using the service, very convenient. Only wish the app wasn’t super buggy. They tried to use facial recognition that doesn’t work when starting trip. Lock/Unlocking with app almost never works the first time, sometimes refuses to work outright. The Bluetooth option shouldn’t need me to get to airplane mode. App login needs faceID. General UX is lacking needs improvement.

Clean cars, fantastic customer service, an app that works as it should and great prices. What more can you ask for!

Generally, in Cyberjaya there are only a few cars available. First time rented Nissan X-Trail - it was in good shape and condition, but is not available anymore. Next two bookings were Honda City and Proton Saga. The cars we’re in poor condition and dirty inside. Last booking (Proton Saga QTS8789) was “exceptional”. I came to the designated place and couldn’t find the car, because the previous driver left it in wrong place. Lost time and money for taxi to get to the car. GoCar can reimburse either taxi costs OR lost time. Which is definitely unfair. The only thing the customer support can offer is their apologies.

kalau bole letak la gambar dekat area mana kereta tu mcm socar, contoh dkt klia, tingkat berapa, area apa, so mudhkan untk kami nk guna overall is good la

Compared to their competitors, their customer service is very slow. If you do decide to cancel your booking they’ll only do it for their own points within the app. Would not recommend for car rental.

Easy to use.

One of the requirement is to take a selfie with the car plate number but the car is parked at somewhere so secluded, dark and downright dodgy - so taking a selfie in front of the car at night time (after 10pm) especially when there's no one around feels very unsafe. Anyone could've been hiding and waiting somewhere nearby to rob you while you're taking the selfie in the dark.

Go Car has very far cars from my house I live near Paragon Cyberjaya. It took so long for verification before strt the car

So far so good.

friendly and good customer service