4.81 out of 5
70,790 ratings in United Kingdom
The app was working perfectly until about 2 months ago and now it doesn’t update stays, points or let me book in the app. I have called customer service about this multiple times and they say they are fixing it and they don’t do anything about it. Don’t use the app, just log in online at least you know the info is correct.
Complained about a request for a full invoice receipt for a recent stay at Hilton Heathrow T4. That was 10 days ago and still waiting!!!!!
The app used to work fine but the last few updates mean I can’t view my room on the floor plans. They just show up blank. If I uninstall and reinstall the app it works for one time then as soon as I close and reopen the app the floor plans once again disappear.
I feel as though the rewards are getting less appealing from when I first became a Gold member of the Hilton brand.
Very
Prompted to download the app before a stay but couldn’t even get logged in. Used the chat to try and resolve, to no avail. Might be safer to use the check in desk judging by the reviews anyway!
I searched a Hilton at the Krakow airport and the app showed me a hotel. The name is the same so I assumed it’s the hotel I asked for in a search window. I just found out it wasn’t and I booked a hotel in a very inconvenient location that I’ll have to drag my extremely tired child to, after already a hell of the day and a very delayed evening flight. Yes, I should have double checked but I should have gotten the option I asked for, and assumed I had. I feel cheated, manipulated and frustrated and definitely will NEVER use this app again. My mistake was to trust the app. I know it’s wrong but I also asked the airport hotel for a switch of the reservation between the Hilton Garden Inns in the same city and of course it turned out to be impossible. Very very disappointed
Lovely hotel. Very clean. Helpful staff.
Often post reviews, provide feedback and answer to surveys. Never receive feedback, nor does it improve issues cited. Waste of time.
I am unable to book rooms on the app as it doesn’t load the prices.
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Chart
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Category
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Rank
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|---|---|---|
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Top Free
|
|
13
|
|
Top Free
|
|
37
|
|
Top Free
|
|
56
|
|
Top Free
|
|
77
|
|
Top Free
|
|
79
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