I Prefer

The app doesn’t scan the face automatically to log into account and we have to enter credentials manually everytime Also the app shows a listing of properties with « prices starting at » but you have to log into each hotel, one per one, enter your dates, wait to see their real fees for each hotel one per one which is very inconvenient and time consuming vs Marriott where you enter your dates, filters (for fees per example) and see all listings on the map for us to click and compare conveniently to chose fast and efficiently, see where it’s located on the map vs the others It def needs an update

I can’t login to this app.

I can use my email and password on computer’s web browser and log into my member Site. However not on my iPhone while using the same info. It says: wrong password. When I request a password to be resent to me (by clicking on forgot your password) - no email is sent to me. Useless app!

Doesn’t work crashes and your other support is worse than the app. Waste of time.

I love iPrefer but their new app won't stay open for more than 20 seconds before it crashes. Please fix it!

Trying to book a hotel using my points and the app is terrible. Why can’t I easily cash in my points?

Every time you try to use the app it forces you to log back in. This problem has existed since your last update.

I can't login using this app But my account works on a laptop. The app seems to have some bugs.

It’s not integrated with its own functions. It doesn’t track my frequent stays at your resorts. And when I go to submit an inquiry on the app your systems asks me for my email and account number, all in the same app. People - this in 2024. Not 1984 when you guys would have issued me a plastic card. Get this right!

I keep getting locked out and when iPrefer resets the password the link has expired. I have hotel rooms to book but can’t access my account. I will have to book with another loyalty program.