Jollibee Ordering

App doesn’t let you customize sandwiches. Some of my kids don’t like what’s on burgers or chicken sandwiches. I have to go to location and price then goes up.

Bad business

whoever coded this needs to get fired

There is a bug on my iPhone 13 mini where I am not allowed any other choice for chicken joy than original. Other than that, it works.

I downloaded the app to my phone in an attempt to avoid waiting longer at the location. I was able to put the sandwich meal into my cart, but ran into a programming problem when trying to add the “chickenjoy meal deal” with two sides and two drinks. They had all of the selectors for the type of chicken, both sides, and one of the drinks. The issue, as far as I can tell, is that the second drink option was missing as I could not add it to my cart without completing all of the options, but it was nowhere to be found even after collapsing the other selection lists. At this point I decided to call in the order instead of using the app. This portion was painless and the only issue was my own toddlers making it difficult for me to hear the person at the restaurant. Upon arrival to pick up my order I was told a total that did not add up with the pricing I had seen on the app. I showed the person at the register the app page displaying the item I had thought I’d ordered and showing the location I was in as the restaurant for the menu item displayed. I was told that they no longer have that meal deal on their menu to which I protested that the app info was from right then and at the location we were in. No compensation or honoring of the price was offered and it was just restated that they no longer offer that deal and it had been a while since they had. The price difference was a 25% increase of our total order. In summation: the app does not let you complete all orders and appears to have out of date menu items leading to higher cost upon pick up. I acknowledge that the fault for the cost could have been at least partially due to the workers at the restaurant and not solely that of the app.

Very limited app. Can’t even designate that you want spicy chicken into the bucket. Doesn’t let you know if store has a drive through and has lots of bugs after you set up an account and save your credit card.

When I try to log into my account it keeps saying my password is incorrect or does not match. I’ve reset the password twice and it still says it for not match. Good food but their app is horrible.

I order family size spaghetti and chicken tender but when my order came to ny house it was different.they give me 1 aloha burger 1 mango pie and 2 fries.

Ordered with my DoorDash a 6 pack peach mango pie and only received 5, Jollibee Orlando staff were too busy to answer the phone. 😳

Would not eat from Jollibee again I ordered two 12pc spicy chicken buckets on app successfully but when arrived at store they said they are out, told me to cancel my order on app. I cancelled then nothing happened, my money was not refunded! They just ate my $50, absolutely horrible app and just don’t bother using it, the infos are not updated and no way of contacting customer service.