--- title: "LiveChat - Support & Sell - Reviews, Revenue and Downloads in United States | Apple App Store" description: "LiveChat is a customer service platform that delights your customers and fuels your sales. Support customers on the go with LiveChat and offer a superb customer experience at all times. Never miss an" --- # LiveChat - Support & Sell — United States > Customer service chat ![LiveChat App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/54/c9/24/54c924ed-a957-48dd-8950-c219720de6f5/AppIcon-0-0-1x_U007epad-0-1-85-220.png/434x0w.png) **Developer:** [Text](https://apptail.io/developer/text-ybkb) **Category:** Business **Rating:** 4.3/5 (108 ratings) **Price:** Free **Bundle ID:** com.livechatinc.mobile **Store:** Apple App Store **Country:** United States **Version:** 2.42.1 (released 2026-06-09) **Original Release:** 2020-05-15 **Languages:** English **App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id1512395470) **AppTail Page:** [https://apptail.io/app/livechat-support-sell-RVkb/united-states](https://apptail.io/app/livechat-support-sell-RVkb/united-states) ## LiveChat Description LiveChat is a customer service platform that delights your customers and fuels your sales. Support customers on the go with LiveChat and offer a superb customer experience at all times. Never miss another chance to connect with customers! The LiveChat mobile app is with you whenever you need, and works seamlessly even on poor internet connection. Customer support was never easier. 30,000+ companies around the world can’t be wrong! Powerful customer service software close at hand: - Customer details - Incoming message sneak peek & ready-to-go responses - Multi-channel support - File sharing - In-app and push notifications - Agent list with editable profiles And more! _________ Install LiveChat to: 1. Solve customer problems in a flash Instant answers in real-time. Fast for your team, fast for the customer. See what customers are typing before the message is sent. Use ready-to-go responses for repetitive questions. Speed up your customer support with ease and boost customer satisfaction. 2. Support smarter, not harder Make the most of automation. Use automated greetings to recommend products, make announcements, and engage customers based on their behavior on the website. Streamline your customer service automatically routing chats to the right teams. 3. Solve tickets anytime, anywhere Manage complex cases inside your iOS app with our built-in ticketing system. Reassign tickets between groups, keep all open cases in a specific folder, and find the ticket status in the blink of an eye. 4. Close more sales Collect and qualify leads without a hitch and boost your sales opportunities. Engage prospective customers while they’re still on your website. Support customers throughout their buying journey to improve customer experience and increase your sales. 5. Cut costs Increasing headcount is not the answer. Scale your customer service the smart way. Improve productivity with powerful features. Offer customer support to several visitors at a time, and reply faster, keeping customer satisfaction high. _________ Install LiveChat on your mobile and improve your customer service in minutes. Support your customers wherever you are to offer a superb customer experience at all times. ## LiveChat Screenshots - [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/15/44/ea/1544ea9c-2bcd-2a79-3d95-0047d3c6c0bd/fd2a0e4f-39d8-44b7-8e7e-f7518f629f41_view_1.png/2048x2732.png) - [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/fe/07/06/fe0706b9-cf50-d663-dae5-9e8b3dc0444e/0103e8d2-aa63-4c18-b955-5800ee6a8f00_view_2.png/2048x2732.png) - [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/c6/5e/39/c65e392e-5826-fbe2-c63c-593e28de5362/ce17522e-f597-4186-b840-8c9e50007293_view_3.png/2048x2732.png) - [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/5e/a4/db/5ea4db88-a6c1-8a74-9f2b-4e5cbb3489d6/c0910f80-0ce1-4e21-9578-1a43d5b4c991_view_4.png/2048x2732.png) - [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/24/e1/c2/24e1c208-866a-39b5-130f-06fc3dd83a7d/6ba91128-17e4-4410-870f-17f77f09ed73_view_5.png/2048x2732.png) - [Screenshot 6](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/c1/4c/97/c14c9710-a64d-555a-f543-d33d296a1ac1/c33c56f3-7f5a-4b8d-89ae-3a03477874b9_view_6.png/2048x2732.png) ## LiveChat Rating Breakdown in United States - 5 stars: 86 (80%) - 4 stars: 2 (2%) - 3 stars: 2 (2%) - 2 stars: 5 (5%) - 1 stars: 13 (12%) ## LiveChat Reviews in United States ### ***** "It’s finally back and alive" Good app, provides communication options for chatting with customers. After a longer break this app is developed again and updates are provided often. -- Klim3k, 2024-12-06 ### *---- "Dead App" The billing system in this app is terrible, making it nearly impossible to subscribe. There is absolutely no customer service available—only unhelpful bots that don’t resolve any issues. The developers haven’t responded to reviews for over three years, which suggests this is an abandoned project. In its current state, I can’t recommend this app to anyone. -- PiDRó, 2024-08-26 ### *---- "If you edit a chat, it will send without the edits" I’m not sure what the glitch is but if I edit a canned response, it will often revert to the unedited version when it is sent. This has been highly problematic. -- Mdaudi, 2024-02-18 ### *---- "Open Ticket from Email does not work" This is infuriating. I get a status update on a ticket email and I click the “Open Ticket” link. It opens the browser and of course the url doesn’t include any auth provider hints like “hey, this guy signs in with Microsoft” so I have to click Sign In with Microsoft. And of course it doesn’t include the login_hint parameter or otherwise the logon=prompt parameter which would instruct my browser to suggest Microsoft accounts my device is already signed in with, so I have to enter my credentials manually like a barbarian. Finally, once the auth flow complete with MFA is completed I’m dropped into the chat area of the app instead of the ticket because the devs couldn’t be bothered to maintain the redirect path in the state query param. It’s a nightmare. We’re switching to Hubspot. Their app does not have these auth problems. -- DarrenDK, 2023-12-21 ### **--- "Auto Correct Does Not Work" Autocorrect or using punctuation messes with everything that is typed using the Helpdesk functionality. You cannot make a single mistake or change anything or else multiple words just disappear. Making responding to emails virtually impossible to do. -- ktsg1, 2023-04-03 ### **--- "Latest version glitches" The latest version glitches with notification errors CONSTANTLY. Very annoying! -- Clif On iTunes, 2023-03-07 ### **--- "Apple app version is so different from browser" I recently upgraded my imac and redownloaded the livechat app. I guess it had been a while since I've updated the app because it has become so vastly different from the browser version. The app is all white and sterile looking. It makes it difficult to identify different sections. I really liked the orange, dark gray and light gray used to break up the app sections. I haven't been able to find the chatter's infomation like I can on the browser version. Their location, local time, current webpage, what device they are using is not available when you are chatting with them. The settings are really tough to navigate. I really liked how things are broken into categories/sections on the browser version. I thought the older version of the app was perfect. I understand the need to update and redesign things though. I think adding some color back to it and reinstating the chatter's general info would really help it out. -- Sarah.N.C., 2022-12-23 ### ***** "Great communication tool" It’s a great way to allow customers to reach our people at anytime of day. I look at it and treat like it was an incoming call. -- MDCTravis, 2022-11-21 ### *---- "Consistently Getting Worse" The old app was perfect, this “lite” version is more unusable with every update. The most basic functions are broken. When you get a chat and you tap the text box to start typing, the entire screen shifts up, hiding everything except the bottom pixel rows of the screen, as if the chat has just ended. You then have to quit the app and re-open it just to access a chat. When using a paired bluetooth keyboard, pressing “enter” does not submit your message. You are forced to manually tap the blue arrow send button with a finger to send messages. Why? This is a chat app, people use physical keyboards. Why is there only light mode and no dark? Why is it so hard to create a ticket for a chat, or to see which agents are online, to view customer visited webpages? I could go on and on, but the bottom line is that this app is bad, the devs flood the reviews with fake positives, and they reply to any negative review with platitudes while changing nothing. You make my job infinitely harder, to the point where I just use the desktop site (which annoyingly tells me constantly to use the broken app) -- solarsailer, 2022-06-27 ### **--- "Router issues" My chat has been redirected to another place, guess my live chat have been hack and I will like the official live chat to help me investigate this issues because a lot of my customers are complaining meanwhile I’m not the one talking to them on live chat -- ghjjknh, 2022-01-31 ### ***** "Mega Marijuana Store" Excellent Services -- DREAM HUSTLE, 2021-11-01 ### *---- "App causes missed chats" If I left the app logged in it had a habit of turning on my chat despite me turning it off. Had it happen multiple times so I removed. It would happen at all times of the day. Even hours after turning off the chat. Guess I will just stick to desktop. -- redrub22, 2021-05-26 ### ****- "Ignore the other review" The company livechat is actually pretty great been using them for a couple years. The app is also well done. -- Vheissu, 2021-05-19 ### *---- "Can’t zoom screenshots" I use the LiveChat app for technical support and customers send me screenshots. The app doesn’t let me zoom or rotate my screen so I can read the text in the screenshots. I reported it to the developers many months ago, they acknowledged but has since ignored this. -- HakanL66, 2021-05-10 ### **--- "I DO NOT want to accept chats all the time!!!" Whenever I turn off “Accept chats”, it always automatically turns on itself later. Are you assuming we should be available for chatting 24/7 and have no problem to be bothered when I feed my baby at 2AM ?????? -- Texas.eagle, 2021-04-04 ### *---- "Needs serious improvement" While we are very happy with LiveChat as a service, this app does not feel like it’s part of the LiveChat ecosystem and needs serious improvement. Besides a pretty terrible UI compared to the desktop app, the main issue (as multiple other reviews already mentioned) is that notifications are not reliable at all, causing missed chats and upset customers. We’re a small business and I mainly use the app on the weekends when we don’t have support staff at the office. When it works, it’s very convenient: I get a notification when customers open a chat and can reply from my phone as if it were a text message. Very often, however, notifications do not come through and customers are left waiting thinking we are ignoring them. Just today I thought it was odd that zero customers had messaged us all weekend. I logged in only to find four unassigned chats and two rated bad due to no response. I have checked all notification settings and everything looks fine. I even made sure to uncheck dnd if on desktop just in case. Unfortunately, I have decided for now it’s a better approach to just be offline instead of “greeting” customers and then not realize they are talking to us. Once this app is fixed and brought up to LiveChat standards, our experience with your service as a whole will improve dramatically as a reliable mobile app is the only (and important) missing piece for us. -- Oscar F, 2021-03-08 ### **--- "Change it back!" The whole point I downloaded the app was to be notified of an incoming chat when I stepped away from my computer for a few seconds. I made sure my settings allowed for all notifications from the live chat lite app even if I'm active on my desktop and I never get notifications. The old app always sent me a notification. Please bring this back!! That's the whole point of the mobile app. -- Adrycross, 2021-02-24 ### ***-- "No chats" I am not sure how to contact you direct. The old LiveChat app would even work when my phone was locked. I would get a message alert and I could chat with customers once I unlocked the phone. The new Lite app puts me away when my phone locks so the customers are forced to leave a message. There are not any settings for me to stop this. The app is useless if I have to have my phone unlocked and that app opened. -- Mike92557, 2021-02-05 ### *---- "NOTIFICATIONS DON’T WORK" I had the old version which worked fine. The new version doesn’t notify you of a chat, which sort of defeats the whole purpose of having a chat function on your website. Garbage. -- Martiniforbreakfast, 2021-01-11 ### *---- "Misses notifications" It’s been weeks with this new app and I constantly Do not get notifications. Horrible. Go back to the old one. I’m losing sales because of this -- djyousef89, 2020-11-30 [View all LiveChat reviews and detailed analytics on AppTail](https://apptail.io/account/signup?utm_campaign=ai-crawl&utm_content=reviews) ## LiveChat Store Rankings | Chart | Country | Category | Rank | |-------|---------|----------|------| | Top Free | Nigeria | Business | #263 | | Top Free | Indonesia | Business | #279 | | Top Free | Greece | Business | #293 | | Top Free | Algeria | Business | #429 | | Top Free | Hong Kong SAR China | Business | #471 | ## LiveChat Discovered Keywords - support - sell - livechat - live helper chat - support app - live chat support ## Apps Similar to LiveChat - [Tidio](https://apptail.io/app/tidio-eCf/united-states) - [Smartsupp](https://apptail.io/app/smartsupp-sxm/united-states) - [Crisp](https://apptail.io/app/crisp-TZY/united-states) - [Microsoft Advertising](https://apptail.io/app/microsoft-advertising-zmib/united-states) - [BigCommerce](https://apptail.io/app/bigcommerce-zEkb/united-states) - [Sell on the Go](https://apptail.io/app/sell-on-the-go-SVkb/united-states) - [Pure Chat : Live Website Chat](https://apptail.io/app/pure-chat-live-website-chat-fBCb/united-states) - [txt.me](https://apptail.io/app/txtme-XfFc/united-states) - [Provide Support Live Chat](https://apptail.io/app/provide-support-live-chat-iWVd/united-states) - [Formilla Live Chat](https://apptail.io/app/formilla-live-chat-QHMh/united-states) ## LiveChat Available In - [United States](https://apptail.io/app/livechat-support-sell-RVkb/united-states) - [Indonesia](https://apptail.io/app/livechat-support-sell-RVkb/indonesia) - [Philippines](https://apptail.io/app/livechat-support-sell-RVkb/philippines) - [Vietnam](https://apptail.io/app/livechat-support-sell-RVkb/vietnam) - [Nigeria](https://apptail.io/app/livechat-support-sell-RVkb/nigeria) - [Canada](https://apptail.io/app/livechat-support-sell-RVkb/canada) - [Türkiye](https://apptail.io/app/livechat-support-sell-RVkb/turkey) - [India](https://apptail.io/app/livechat-support-sell-RVkb/india) - [Malaysia](https://apptail.io/app/livechat-support-sell-RVkb/malaysia) - [Poland](https://apptail.io/app/livechat-support-sell-RVkb/poland) - [Brazil](https://apptail.io/app/livechat-support-sell-RVkb/brazil) - [Pakistan](https://apptail.io/app/livechat-support-sell-RVkb/pakistan) - [United Kingdom](https://apptail.io/app/livechat-support-sell-RVkb/united-kingdom) - [China](https://apptail.io/app/livechat-support-sell-RVkb/china) - [Thailand](https://apptail.io/app/livechat-support-sell-RVkb/thailand) - [Ukraine](https://apptail.io/app/livechat-support-sell-RVkb/ukraine) - [Netherlands](https://apptail.io/app/livechat-support-sell-RVkb/netherlands) - [United Arab Emirates](https://apptail.io/app/livechat-support-sell-RVkb/united-arab-emirates) - [Russia](https://apptail.io/app/livechat-support-sell-RVkb/russia) - [Saudi Arabia](https://apptail.io/app/livechat-support-sell-RVkb/saudi-arabia) - [Armenia](https://apptail.io/app/livechat-support-sell-RVkb/armenia) - [Australia](https://apptail.io/app/livechat-support-sell-RVkb/australia) - [Egypt](https://apptail.io/app/livechat-support-sell-RVkb/egypt) - [Kenya](https://apptail.io/app/livechat-support-sell-RVkb/kenya) - [Mexico](https://apptail.io/app/livechat-support-sell-RVkb/mexico) - [Japan](https://apptail.io/app/livechat-support-sell-RVkb/japan) - [Colombia](https://apptail.io/app/livechat-support-sell-RVkb/colombia) - [Chile](https://apptail.io/app/livechat-support-sell-RVkb/chile) - [Argentina](https://apptail.io/app/livechat-support-sell-RVkb/argentina) - [Taiwan](https://apptail.io/app/livechat-support-sell-RVkb/taiwan) - [Sri Lanka](https://apptail.io/app/livechat-support-sell-RVkb/sri-lanka) - [Germany](https://apptail.io/app/livechat-support-sell-RVkb/germany) - [Greece](https://apptail.io/app/livechat-support-sell-RVkb/greece) - [Sweden](https://apptail.io/app/livechat-support-sell-RVkb/sweden) - [Azerbaijan](https://apptail.io/app/livechat-support-sell-RVkb/azerbaijan) - [South Korea](https://apptail.io/app/livechat-support-sell-RVkb/south-korea) - [South Africa](https://apptail.io/app/livechat-support-sell-RVkb/south-africa) - [Finland](https://apptail.io/app/livechat-support-sell-RVkb/finland) - [Romania](https://apptail.io/app/livechat-support-sell-RVkb/romania) - [Belarus](https://apptail.io/app/livechat-support-sell-RVkb/belarus) - [Bahrain](https://apptail.io/app/livechat-support-sell-RVkb/bahrain) - [Switzerland](https://apptail.io/app/livechat-support-sell-RVkb/switzerland) - [Cyprus](https://apptail.io/app/livechat-support-sell-RVkb/cyprus) - [Ecuador](https://apptail.io/app/livechat-support-sell-RVkb/ecuador) - [Estonia](https://apptail.io/app/livechat-support-sell-RVkb/estonia) - [Ireland](https://apptail.io/app/livechat-support-sell-RVkb/ireland) - [Iceland](https://apptail.io/app/livechat-support-sell-RVkb/iceland) - [Kuwait](https://apptail.io/app/livechat-support-sell-RVkb/kuwait) - [Kazakhstan](https://apptail.io/app/livechat-support-sell-RVkb/kazakhstan) - [Lithuania](https://apptail.io/app/livechat-support-sell-RVkb/lithuania) - [Madagascar](https://apptail.io/app/livechat-support-sell-RVkb/madagascar) - [Malta](https://apptail.io/app/livechat-support-sell-RVkb/malta) - [New Zealand](https://apptail.io/app/livechat-support-sell-RVkb/new-zealand) - [Tunisia](https://apptail.io/app/livechat-support-sell-RVkb/tunisia) - [Uganda](https://apptail.io/app/livechat-support-sell-RVkb/uganda) - [Bulgaria](https://apptail.io/app/livechat-support-sell-RVkb/bulgaria) - [Mauritius](https://apptail.io/app/livechat-support-sell-RVkb/mauritius) - [Lebanon](https://apptail.io/app/livechat-support-sell-RVkb/lebanon) - [Italy](https://apptail.io/app/livechat-support-sell-RVkb/italy) - [Namibia](https://apptail.io/app/livechat-support-sell-RVkb/namibia) - [Israel](https://apptail.io/app/livechat-support-sell-RVkb/israel) - [Hungary](https://apptail.io/app/livechat-support-sell-RVkb/hungary) - [Norway](https://apptail.io/app/livechat-support-sell-RVkb/norway) - [Nepal](https://apptail.io/app/livechat-support-sell-RVkb/nepal) - [Uzbekistan](https://apptail.io/app/livechat-support-sell-RVkb/uzbekistan) - [Peru](https://apptail.io/app/livechat-support-sell-RVkb/peru) - [Honduras](https://apptail.io/app/livechat-support-sell-RVkb/honduras) - [Hong Kong SAR China](https://apptail.io/app/livechat-support-sell-RVkb/hong-kong) - [Grenada](https://apptail.io/app/livechat-support-sell-RVkb/grenada) - [Portugal](https://apptail.io/app/livechat-support-sell-RVkb/portugal) - [France](https://apptail.io/app/livechat-support-sell-RVkb/france) - [Spain](https://apptail.io/app/livechat-support-sell-RVkb/spain) - [Algeria](https://apptail.io/app/livechat-support-sell-RVkb/algeria) - [Dominican Republic](https://apptail.io/app/livechat-support-sell-RVkb/dominican-republic) - [Singapore](https://apptail.io/app/livechat-support-sell-RVkb/singapore) - [Slovenia](https://apptail.io/app/livechat-support-sell-RVkb/slovenia) - [Slovakia](https://apptail.io/app/livechat-support-sell-RVkb/slovakia) - [Senegal](https://apptail.io/app/livechat-support-sell-RVkb/senegal) - [Denmark](https://apptail.io/app/livechat-support-sell-RVkb/denmark) - [Belgium](https://apptail.io/app/livechat-support-sell-RVkb/belgium) - [Czechia](https://apptail.io/app/livechat-support-sell-RVkb/czechia) - [Belize](https://apptail.io/app/livechat-support-sell-RVkb/belize) - [Brunei](https://apptail.io/app/livechat-support-sell-RVkb/brunei) - [Luxembourg](https://apptail.io/app/livechat-support-sell-RVkb/luxembourg) - [Latvia](https://apptail.io/app/livechat-support-sell-RVkb/latvia) - [Austria](https://apptail.io/app/livechat-support-sell-RVkb/austria) - [North Macedonia](https://apptail.io/app/livechat-support-sell-RVkb/north-macedonia) - [Mali](https://apptail.io/app/livechat-support-sell-RVkb/mali) --- ## About AppTail [AppTail](https://apptail.io) is a mobile app intelligence platform providing app analytics, ASO (App Store Optimization) tools, keyword tracking, competitor analysis, revenue estimates, and review monitoring for iOS App Store apps. Track your app's performance, discover ranking keywords, monitor competitors, and analyze market trends. - [Search Apps](https://apptail.io) - [Top Charts](https://apptail.io/top-iphone-apps) - [Sign Up for Full Access](https://apptail.io/account/signup?utm_campaign=ai-crawl&utm_content=footer) *Data provided by [AppTail](https://apptail.io) - Mobile App Intelligence Platform*