Disappointing
I used to use this app all the time, now it’s limited to only Amex users. Not worth it for me to get one purely to use this app.
3.73 out of 5
128 ratings in United Kingdom
I used to use this app all the time, now it’s limited to only Amex users. Not worth it for me to get one purely to use this app.
Only accepts AMEX as payment. Not very smart. That narrows your user base down enormously.
Downloaded this app for a trip I am currently making from Canada to the UK. It was only when I went to book a lounge for my layover at Heathrow that a note popped up to say that reservations would only be available to AMEX members. While I do have an AMEX card this ticked me off to the point where I have deleted the app and will take my chance with a walk in.
Each time I use it to find lounges eg for ACE it comes with no lounges (incorrect) and if you scroll up the ‘answer’ pane the app locks up. For BHX it returns 1 closed lounge (also incorrect). It’s unreliable and simply wrong.
Say for example I search for BFS which is the Airport code for Belfast. It lists me lots of sites, but Belfast is number 7 and is hidden behind the keyboard!!! Even though none of the previous 6 sites match BFS or have BFS in their title. Searching for an airport code should bring matching airports to the very top. Also would suggest asking people to add their lounge passes on first run.
Constantly forgets elite status, doesn’t register access for relevant lounges on trips that are business class, crashes. Zero point in using, just says you have to pay extra.
I used to be a regular user of LoungeBuddy. Used it on my latest trip (may 2022). Booked for the No.1 Lounge in Gatwick South -£40 per person. Booked day before travel. Got to the lounge and they had no record of the booking. Said they had no contract with Lounge Buddy and that they only charge £25 per person. Luckily they let us in because they felt sorry for us for being victims of this scam. Shame on you Lounge Buddy and my advice to everyone else is to avoid or proceed with caution. I will be deleting this app.
I booked a lounge using the app and when I arrived at the lounge I saw the walk-in price was 50% cheaper. A total rip off.
I used to use this app to quickly search information about airport lounges. It was great. Type in the airport. Done. Here’s the info It seems the app owners have now decided they want to jump on the “gather as much data as we can so we can serve ads” bandwagon After the recent update, I can’t even search an airport. I have to add a trip with departing and arriving airports, date of travel, then select the specific flight. Excuse me? I’m sorry is this a lounge information app or a flight booking app? Such a stupid direction to go for this app. Made completely non functional now
Amazing app to let you know locations and also if the lounges are worth visiting .