Masterbuilt

You would think in 2024, we would have mastered basic software programming. Apparently we haven’t.

I’ve had the 1050 Gravity smoker for about 2 months. I’ve had to uninstall and reinstall the app about 100 times. I’ve gotten to work about twice. It comes up with a joining network error every time it requires me to connect to Wi-Fi. I’ve had my Wi-Fi checked and it’s fine, I’ve reached out to Support, and they can’t do anything. Had I known the app was so terrible I would’ve went with a Traeger and not a master built. Do NOT buy this grill if you think all other parts are equal with other grills/smokers.

First time using the app with my new 545 today, and just constant app crashes. Truly frustrating first experience.

Love the grill (1050) hate the app. Not one time other than the original setup did the app connect correctly. After that have to delete and resign in. To frustrating for me to use.

The grill is solid after you fix minor hardware design problems. The app doesn’t work at all, however. It only gives me random notifications, and I can only see data after I’m done using it. Says it’s connected but shows no data.

I have to delete the app and redownload for my Masterbuilt 1050 to connect. Every single time I use it. For a frequent griller/smoker, it’s unacceptable.

This smoker is so versatile and so fun to use. Every chance I get I try to use it. I appreciate how fast it comes up to desired temp, how even the cook is every time, and how a novice pit master or a expert can experience grilling as if they had grilled/smoked for ages. The app however never works. I think the very first month I got it (July 2022) it worked and made this purchase well worth it. But maybe after that, I could never get it to work. The app can detect my grill but doesn’t show me data and statistics as it should. It doesn’t pick up on the prob to temp meat. I’ve tried deleting the app and reinstalling, and I’ve tried removing the machine and reinstalling several times. At this point I’ve given up on it working. I do hate that that’s part of what I paid for when I bought the product and it doesn’t work. Maybe don’t sell it as a service all together if the product is faulty or doesn’t work…

I love the Gravity Series Grill. I want to love the App. When it is working it is awesome. But if it looses sync or whatever, it’s over. It says it’s connected but will not communicate. It will not reestablish communications. I have to uninstall the grill and then go through the whole pairing process again. I’ve had the grill a very short time and had to re-pair the grill about 5 times already. Twice this cook. This is not acceptable.

I have no idea why the smoker shows in the app as connected, yet there are no readings displayed AND the app says to push the power button on the smoker to “activate the remote.” That’s illogical in the extreme. It does me no good to know the smoker is connected, yet have no information displayed. And, if the smoker is connected, why not display the various temperatures? None of my other bbq temperature controllers have this issue. If they’re on, they’re displaying the info I need. Developers: If you want to see how to do it right, purchase a SmartFire controller. They’re for charcoal barbecue’s, but the app design is excellent and there’s no nonsense about pushing buttons to connect. If it’s a hardware or software issue in the Masterbuilt controller, it’s a bit harder to fix, but seriously…

I have a gravity series 600. The smoker is absolutely amazing. I love this thing, however I despise the app. When I lose signal between my smoker and my phone, I have to completely delete the smoker and refund it. It should automatically reconnect. It will say connected with a green dot but won’t show any info. I wish the app was as good as the smoker