This app doesn’t show restaurants availability upfront. After registering and subscribing, you find there are no restaurants near to your home or work and end up with 1 month subscription charges that are more than 100 bucks. This is a scam and not a good business practice.

I used it 3 years ago, tried again now and found it useless, they just took my money and didn’t provide anything in response. Number of options 5 times less than before and at some places you have to stay in the line since you are a rear bird now. Also it’s hard to order 12 meals in a month now since you WFH most of the time. Understood that it’s not MP fault, but they should have adjusted their plans and approach. Cancelled it with sad feelings that wasted another $100. Don’t do it, think twice!

Great initial offer that autorenewed at full price. Really limited selection of tiny meals in downtown Toronto. No way to cancel in app. All in all seems pretty scammy. Avoid.

Great idea, horrible product. App crashed when picking up meal, restaurant refused to serve as a result. No way of contacting MealPal except by email… restaurant also has no way of reaching them either except by email…is this a joke?

Extremely disappointed with this company, especially at a time where everyone is struggling to get through the pandemic. Because of the lockdown, most restaurants are shut down and people work from home in which case you can put your plan on hold. However, since the pandemic is on going, I had asked for a refund for my subscription for the portion I did not use so the money can be better used somewhere else since no restaurants are open and the credits expire at the end of 2020. The customer service was horrible and not only did they not offer a refund in the subscription I cannot use, but in order to use the credit, they require that I purchase another 12 meals. Absolutely ridiculous and will not support a company that will make situations worse for consumers during this difficult time.

This company is quite shady. You don’t get any sort of confirmation of your charges. Their purchase flow is written in a way that is not entirely clear that you’ll be charged immediately. And after the purchase flow, there is no confirmation saying you just finished paying for something, or even the total you just paid! You don’t receive any sort of email either, you only find out when it appears on your credit card bill. How are you supposed to keep track of when your plan starts and ends?? On 2 occasions in the same year, they have ended my subscription earlier then they were supposed to but you wouldn’t even be able to tell because they don’t allow you access to your inactive accounts history or details unless you pay for another plan. I had to spend time going through credit card statements to figure out the correct date I purchased and counts the days from there. And they also accidentally charged me for an additional plan while I was on an active plan (this also happened to 2 other people I know at the same time as me). Since they never send receipts, you’ll never know again if they charged you unless you are really on top of your credit card statements. You can’t cancel the automatic subscriptions within the app, and forces you to do it on a web browser. Even then, it’s not forward on how to cancel. Overall, they are really sketchy and only about taking your money. If you confront them about their mistake, they’ll rectify it and give you a free meal added to your account. They can afford this because they scam so many people.

Ordered a meal, sent my friend to pickup the meal. The link direct you to a page you’re supposed to click on another link - doesn’t load. Doesn’t do anything. My friend couldn’t pick up.

The app keeps taking your money and there’s no way to cancel it. In days of social distancing, I am not using the app but it keeps sucking money and they don’t refund either. Really shady practices.

App loads fine but reservations tab doesn’t work so I can’t pick up my meal.

This company does not care about their customers. In light of social distancing, many restaurants are closed and many employers are working from home. Despite this, MealPal has not offered refunds or to freeze accounts. They are ignoring emails. They are pretending like everything is normal. They are not doing their part to prevent the spread of COVID-19. They do not care about their customers. I would not recommend this service to anyone. I will be canceling and warning others. Very shameful!