Great service, good prices
I’ve used this service for several UK airport transfers - easy to book, drivers on time and pleasant, excellent customer service when I’ve had any queries.
4.4 out of 5
5 ratings in Canada
I’ve used this service for several UK airport transfers - easy to book, drivers on time and pleasant, excellent customer service when I’ve had any queries.
I have been using the Minicabit service for years and have always found the drivers, pleasant and cheerful, very knowledgable on the most efficient route. I like the fact that the charges are known in advance. The driver has always picked me up more than on time, I have never had an issue in more than 20 rides with a service. I will definitely use it again and highly recommend it.
App works well, though sometimes spams me. Had a driver not show up and almost missed a flight but overall, willing to try again on place where there’s no Uber
Today the app really malfunctioned. Reset my password multiple times, contacted customer service. Got e mail saying it would be escalated but nothing happened. Ended up making booking on the website on my computer. Eventually deleted app and reloaded. Finally seems to allow me to log in. Very annoying.
Travelling to England within 24 hrs. Spent most of today trying to make contact via phone & email even live chat to correct their mistake re pre paid round trip pick up. NO REPONSE toanything. Terrible customer service! They didn’t even respond to Expedia who I have pre paid this with. BEWARE! Hope somehow I do t ha e to spend my short trip to a family event is t spent chasing down my ride back to the airport.
I was heading to an unfamiliar address in London with a lot of bags and didn't want to take the bus. I downloaded the app and used it to hail a taxi. After I agreed to the terms, the app informed me that I would have a 50 minute wait for pickup but could cancel it in the next 5 minutes. I did so and received an email that my card would be charged since the terms of the app require that you cancel a ride more than an hour before pickup. How absurd! Do yourself a favour and get Uber.
Of the four times we have used the service it was perfect for the first occurrence, abandoned twice on bookings to go to the airport (one that was a bait and switch for a terrible car and driver that was 45 minutes late and resulted in a missed flight to Heathrow and a second time that we were fortunate to catch a passing shuttle bus), and the fourth use that was late and had a terrible driver. Complaints are via email and absolutely unhelpful to assist whilst needing urgent help for replacement transportation when their service providers fail. Billing occurs even for rides missed that you must wait for refunds. I will not use this service ever again and warn anyone to be prepared for disappointment and have backup plans in place for critical rides.
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