MitID

Tried several times to Open an account with a foreign passport and it always crashes at the same stage- after face recognition

Den vil ikke scanne mit ansigt, hvis den overhovedet lader mig komme så langt.

Similar to other reviews I am based on UK but work for a danish company and i’ve never had any issues with NemID. I’ve been advised to set up MitID using the app and issued P codes but every time I get an error message and have to start again by requesting a new P code. The furthest I got was choosing a username but then I got an error for every single one I suggested even though they all followed the guidelines. Ever since then i’ve had time out errors even when i’ve only been a minute in, and multiple other errors and from the sounds of it the error codes mean nothing. I’ve been advised to go into a local branch to get it sorted but since i’m in the UK this is not an option. There must be an alternative to this app as it’s useless and MitID never should have gone live until it was fully functional

I have been using NemID without any issues for the last five years. Then it switched to MitID. I am not working in Denmark but working for Danish companies. However as I am not Danish citizen and don’t have CPR number, they said that I need P-code. So i got it then I scanned my face and my passport photo with this app, but it didn’t work. I tried 100 times but it has never worked. I called MitID. They told me to try with different angles, with natural sunlight etc… Nothing worked. They said that I need to go to Citizen service centre in Denmark with a witness. So I called citizen service centers but all they say is they cannot give me MitID even though I get there because I am not Danish and not working in Denmark. I have no idea how to get MitID access even though I have been using NemID for 5 years. Then i cannot get MitID. What shall I do? I don’t understand why this app doesn’t match faces with photos. MitID really need to make a way how to give people access. I really need a support. Please help.

I have spent two hours, now four counting one more day trying to register, no luck got as far as scanning my face and now I have a blank page, the picture was a bit scary but not that bad. Conks out same place every time ,don’t know what to do now but reading other reviews others are having same problems! Why does the app support not have any help? You get sent to a page that can’t find what you are looking for, the page doesn’t exist. To be honest I’m losing the will to carry on, but my bank will not communicate with me unless I get this! I’m writing a review as this seems to be the only way or not to get some help!

This is such a bad app. Face ID is virtually impossible even after over 200 attempts it fails. Contacted the support ( which is utterly useless) and they said I needed to go to a Citizens Advice Bureau in Denmark, but I live in Scotland. You couldn’t make it up.

This is an example I wi be using on how not to do digitalization. The app is full of errors- and over 100 attempts later have not succeeded, yet is critical as the only way to access pensions and bank accounts. I finally called support who said if your name uses a letter, such as a hyphen, it does not work. The only solution is to visit the borger service physically in Denmark-which is not open at weekends, and not very useful for those living outside of Denmark. It appears an intern developed this - did not bother to test and can’t be bothered to write known issues on their site- waving users frustrated and locked out of their accounts. I will use this for my teaching as how not to do digitalization of critical services.

Absolutely horrible. It either cannot scan properly the MRZ on your passport, or when it finally does it identifies your face once but then all unique ids were taken (and believe you me I tried really weird stuff), or it cannot match your photo to your face. It’s horrendous, what is happening?!

this app is terrible it always freezes and has errors

This app is absolutely unusable; no problem scanning passport code and chip but when it came to scanning my face the app just froze. After 6 attempts I gave up, absolute rubbish