Impossible to cancel subscription
Once subscribed, canceling the service is frustratingly complex. The process often involves navigating through multiple steps and obscure options, making it difficult to ensure that the subscription is actually terminated. Additionally, MUBI continues to withdraw funds from the bank accounts automatically. This lack of transparency and ease in managing subscriptions can undermine the otherwise positive experience of MUBI’s unique film offerings. Enhanced customer service and a straightforward, user-friendly cancellation process are essential improvements that MUBI needs to implement to maintain trust and satisfaction among its subscribers.
