The timer is so innacurate sometimes. You’ll end up waiting three to four times what it says initially sometimes, and others it will randomly come super quickly when you’re not prepared. I’ve also had a tuk tuk coming in -“6 minutes” only to get replaced with one 20+ mins away. We love riding in an electric tuk tuk, and the drivers are usually very kind and professional, but the app and waiting experience stinks.

Time of wait for the service most of the time is inaccurate you can have to wait up to 45 minutes for a service that the app said would be 20 max

There are so many things that need to be improved but over all it’s quite good, it’s clean and environment friendly, the price is affordable and less waiting time now compares to the time when it was newly introduced. I respect the founder/s who think about community and it helps a lot especially to expats who live in the neighborhood and don’t have a car. Keep up the good work.

Great way to reach the last mile. Eco. Friendly service. I once left a bag in the back of a TUK TUK and was able to recover it within 30mins. Customer support is top notch!

I’m a tourist in Bangkok and when I travel I like to use transportation that the locals use. I feel like it lets me see more of an area. This app is convenient and easy to navigate. I like knowing what the price is up front and because local Thai people are using the service I know it’s a fair price. The tuk tuk are clean and easy to climb into. I feel safe using this service. Two suggestions- let me load my picture into my profile so drivers recognize me, since I’m a tourist that surprised some drivers. Also I would like a list where I can save my favorite stops. Thanks for the awesome app!

I really like this app. So far when I've used it, it's easy to see where the car is after you request a pickup, and the drivers are very nice and accomodating. There are a few limitations to be aware of. For example you are limited to the pickup and dropoff points that are already in the app. So you might need to walk a little extra before or after your ride. Some drivers are nice enough to drop you off a little closer to your destination if it isn't in the app though. You also cannot use this app to travel across the city. It's only for traveling within a set area. So you have to choose On Nut, Silom, Sukhumvit, etc, and you can't travel outside of that area once you've selected it. It's really great for things like getting to or from the BTS station to your destination or back again though. Also note that this isn't like Grab or Bolt with hundreds of drivers. There is a limited number of drivers and tuktuks, so consider this as one option. When you're in need of a ride, request and see how far away the next available driver is. If it's too long then cancel without any penalties and try another app. It's great if you just consider it as one of your options and don't rely on it exclusively because it might be 30 minutes until a car can get to you. Finally the service stops at 9pm in Bangkok, so it's not always available. With those things in mind I've enjoyed every ride I've taken. The tuktuks are large and comfortable and the drivers are safe and friendly. You have the flexibility to choose how many people will be traveling with you for a shared ride, or you can request a private 6 seat car all for yourself and your friends. Suggestions to improve would be allowing tipping within the app, and being able to submit feedback to add a pickup point to the map.

The service is incredibly slow and inconvenient which means the prices you pay as a consumer are ridiculously expensive. You will frequently wait 15-30 min to take a 5 min ride that it is easier and cheaper with other services. I would love for this service to be what it promises but unfortunately it just doesn’t deliver.

The app showed 1-2 minutes away from pick-up location but the car is like miles away from it. Doesn't care about customer's time and energy. So frustrating. It's cheap, but not worth the frustration. Totally not recommended for people who treasure their time and energy

ชอบมากค่ะ หมดปัญหาต้องต่อรองราคาและขอร้องวินและตุ้กตุ้กเจ้าถิ่น มีหลายพื้นที่ดี ราคาดีงาม รถใหญ่สะอาด ถ้าขยายพื้นที่มาตรงสีลมสาทรจะดีมากค่ะ ถ้ามีfeatureให้คุยกับคนขับด้วยจะดีมากค่ะ บางทีคนขับค้างนานมากไม่มาซะที จะได้รู้ว่าเค้าเป็นอะไร

Super long to wait for a car. If you want to go somewhere on time or in time, don’t use this. Use only when you have no other option or you have so much free time to wait like 30 minutes to 45 minutes.