My Truphone: eSIM travel data

In the app there was the data credit but I could not use it on my Iphone. It’s just not working and the email for help does not exist or is invalid. Lost 28 euro’s. Am going to make a complaint.

I subscribed, paid for the service and when I tried to login it said that my email account didn’t exist in the database. I raised a ticket to the support centre and didn’t get a feedback nor my money back. It looks like a scam to me.

I used this app for the third time now when i’m visiting a country abroad (US, Egypt). Everything works as a charm. I had a bit of connection issues but the customer service helped me on track in less then 2 hours and perfect connectivity afterwards. Also I had auto renewal switched on and they refunded me correctly without hesitation as it was a mistake. Great experience!

This has been a Revelation to me. Just arrived in the US for a business trip and worried about the extraordinary roaming costs of my traditional mobile provider. Downloaded truphone, activated a package and I'm good to go without any worries. The app is filling up the screen in a bizarre way so I only give this four stars, but you only need the app to setup your account and check your remaining data volume

J’adore merci !! Facile pas chère Disponible en Belgique vraiment j’aime beaucoup merci merci merci je recommande à tout mes amis ça va faire un carton je vous le promet !!

This app simply does not deliver! Bought a 3GB US data plan. In New York city, the coverage was appalling! Non existent or constantly disconnecting. And when data was available it was at 3G speed or lower. In 7 days only consumed 500 MB of the allotted 3GB.

Used this service for my family on a few trips. It was good value for money but I would recommend looking at Nomad at least in Europe more recently. My family has had two occasions to get refunds from Truphone. First time was when the auto renew that was on by default kicked in. This feels like not friendly practice. Truphone refunded without question. Second time they started charging a different family member for no apparent reason with no plan available. Refund was immediate after contacting but no explanation as to why the erroneous charge. How many people are being unknowingly charged?

This app is bad pls don’t go to this app

I just needed one day of data. Simple. But I received a double notification. Then again the next day! They changed the setting to be default auto renew!! So, I turned off auto renew. Then I was charged again the next day!! And the next! All the while, I’m sending emails to their customer service email, but it bounces. I find an email for something remotely related on their website. Any way, after 2 months, multiple emails, I was finally able *most* charges reversed. There are cheaper plans that won’t screw you. Stay away from them at all costs

App is just instructions, nothing more. Truphone plan did not load esim. Customer support email is a dead link. Money down the drain.