4.57 out of 5
967 ratings in United Kingdom
This is just another example of really buggy banking app that gives you frustration and poor user experience from. They Reset your password every few of months so it’s impossible to get in. Half the times password reset doesn’t work when you can’t remember your username because it’s 15 digit number (gosh!). Then try to make a transfer! Absolute nightmare that you pay for on the top, if it ever works! Well it’s 2024, challenger banks are coming for you Alphabank.
Might be good for Greece, not sure though if that good, Eurobank’s is on a different level and have not used NBG and Piraeus For European standards is by far the worst I have used. Bad performance, unfriendly UI and multiple clicks required for a user to achieve task when in other EU bank apps it’s done in half the time effort. As for the push notifications for approval when redirected from other providers it never works. Fundamental issues of getting codes when using non Greek numbers, still using viber - obsolete practices. Even worse when in Greece with foreign mobile number not even Viber works and customer success evidently don’t have a triage/troubleshoot plan, they blame the foreign provider
Πως είναι δυνατόν να φτιάχνεται μια εφαρμογή και να μην σκέφτεστε τις ανάγκες του πελάτη;; Μόνο ότι βολεύει σε σας; Ανεβάζω το Ε1 ΜΟΝΟ σε PDF που ζητάει για τη δημιουργία νέου λογαριασμού και μου λέει ότι ο τύπος φακέλου δεν αναγνωρίζεται 🤣🤣. Γιατί ρε ντουγάνια μόνο σε PDF? Μια φωτό δηλ δεν κάνει; Και γιατί δεν το αναγνωρίζει;; Πληρώσατε φυσικά εκατομμύρια για να γλιτώσετε του μισθούς των υπαλλήλων και για διώχνετε πελάτες 👍
Can’t you hire a UX designer and make an app that makes sense? Thanks…
I can’t think of one thing I’ve tried to do that worked smoothly. And now logging in issues make it virtually impossible to use, to the point of considering I probably have to change banks - only unfortunately everyone in Greece seems to do business with Alpha almost exclusively which makes them convenient for settling up direct debits etc.
So every 3 months it will require password change (any new types of security you should know about guys? TSB has never asked me to update it and I have an account with them 12 years). Then requires you to enter a new password and confirm it (so adding 2 steps) and THEN it decides your current password is incorrect 🤔 So adding up to …entering various passwords for an eternity. When the current password is incorrect there is no direction as you what you are supposed to do. Just the same page expecting you to add a password. All of this when you have activated face recognition 😳and you have various other pins and account numbers to remember. End result I’m locked out of my account? Or am I not? Who knows. In any case I have no idea what to do but can’t access it
Completely useless for a new customer will use another bank.
Unless I don’t see it, the app needs an iPad version.
Προσπαθώ να ανεβάσω pdfs κ το σύστημα δε λειτουργεί. Με ενημερώνει το σύστημα ότι μετά τα μέσα Μαΐου θα μπλοκάρουν οι συναλλαγές λόγω μη επικαιροποίησης στοιχείων… πως να προχωρήσω όταν δε λειτουργεί το σύστημα σας;
I think the worse bank for internet banking. No hard feelings
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Chart
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Category
|
Rank
|
|---|---|---|
|
Top Free
|
|
5
|
|
Top Free
|
|
70
|
|
Top Free
|
|
280
|
|
Top Free
|
|
370
|
| Name | Reviews | Recent release | |
|---|---|---|---|
NBG Mobile Banking
|
42
|
4 days ago | |
Επιστροφή
|
2
|
1 month ago | |
viva.com
Take card payments with 0% fee
|
20
|
3 weeks ago | |
Eurobank Mobile App
|
9
|
1 week ago | |
Alpha Online Banking
|
2
|
2 months ago | |
payzy
A new world of payments
|
1
|
1 week ago | |
yellow
|
0
|
4 months ago | |
NBG Authenticator
Approve online purchases
|
4
|
1 year ago | |
Piraeus app
|
19
|
2 weeks ago | |
myAADEapp
IAPR's official mobile app
|
0
|
1 month ago |
