What a terrible app
Awful interface and app design. The customer line support are completely brainless and unhelpful. A straight up failure and they’ve done nothing to fix it. Unbelievable
Description
myGovID is the Australian Government’s digital identity app that allows you to prove who you are and sign in to participating government online services.
The myGovID app is different to myGov. You can use the myGovID app to sign in to your myGov account.
Set up your myGovID in three easy steps:
1. Download the myGovID app
2. Enter your details – including your full name, date of birth and a personal email address that only you have access to.
3. Verify your identity to increase your identity strength. There are three identity strengths – Basic, Standard or Strong. Increasing your identity strengths allows you to access more services and better protects your identity.
Increase your identity strength by verifying your Australian identity documents, like your passport, driver’s licence and Medicare card. These documents are checked against existing government records. You can also choose to verify you photo, this is a one-off face verification check, to further increase your identity strength. The app scans your face to check that you’re a real person, the right person and verifying in real time.
You need to be 15 years or older to set up a myGovID. However, age restrictions may also apply to use some government online services. To find out if you’re eligible to use a particular service, check its terms of use.
Your personal information won’t be shared without your permission - putting you in control. myGovID is accredited under the Australian Trusted Digital Identity Framework which strictly controls how your identity data is collected, stored and used. It uses encryption technology as well as the security features in your device, such as fingerprint, face and password. This is to protect your identity and help prevent other people accessing your information.
Your myGovID is unique to you – don’t share it with others.
If you need help or more information visit www.myGovID.gov.au
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The myGovID app is different to myGov. You can use the myGovID app to sign in to your myGov account.
Set up your myGovID in three easy steps:
1. Download the myGovID app
2. Enter your details – including your full name, date of birth and a personal email address that only you have access to.
3. Verify your identity to increase your identity strength. There are three identity strengths – Basic, Standard or Strong. Increasing your identity strengths allows you to access more services and better protects your identity.
Increase your identity strength by verifying your Australian identity documents, like your passport, driver’s licence and Medicare card. These documents are checked against existing government records. You can also choose to verify you photo, this is a one-off face verification check, to further increase your identity strength. The app scans your face to check that you’re a real person, the right person and verifying in real time.
You need to be 15 years or older to set up a myGovID. However, age restrictions may also apply to use some government online services. To find out if you’re eligible to use a particular service, check its terms of use.
Your personal information won’t be shared without your permission - putting you in control. myGovID is accredited under the Australian Trusted Digital Identity Framework which strictly controls how your identity data is collected, stored and used. It uses encryption technology as well as the security features in your device, such as fingerprint, face and password. This is to protect your identity and help prevent other people accessing your information.
Your myGovID is unique to you – don’t share it with others.
If you need help or more information visit www.myGovID.gov.au
Screenshots
myGovID FAQ
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Is myGovID free?
Yes, myGovID is completely free and it doesn't have any in-app purchases or subscriptions.
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Is myGovID legit?
⚠️ The myGovID app has poor ratings and negative feedback. Users seem unsatisfied with its performance or features.
Thanks for the vote -
How much does myGovID cost?
myGovID is free.
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What is myGovID revenue?
To get estimated revenue of myGovID app and other AppStore insights you can sign up to AppTail Mobile Analytics Platform.
User Rating
1.88 out of 5
8 ratings in Taiwan
5 star
1
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1
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5
Ratings History
myGovID Reviews
Fake app
Fake app DONT DOWNLOAD THIS APP
Bad
Bad
Worst App ever
Most confusing instructions ever App always telling me I need to update the App, takes me to App Store, which then shows I have the most up to date App. So can never access it and now can’t access MyGov as a result. Great example of technology being worse than the non digital solutions we used to work with
Rubbish App!
I registered an account before I have driver license. Now I have driver license and want to use it to update my id level, but there is no button to scan it! And then I create a new account, and upload my driver license. After that I upload my medicare card, and the app said it has already be used and my account was locked! When I registered in my old account again, it can scan the driver license. But when I scan it, the app displayed it has been used and locked my old account too! Now I am calling the heat line, and have already been waiting for more than 1 hour! What a rubbish app it is!!!
Hopeless
The lady on the phone who was supposed to help me was rude and condescending. This app genuinely makes me want to off myself
The worst
Even 1 star is too much
Low expectations but pleasantly surprised.
After reading other reviews (from 1 to 3 years ago) I was very hesitant about accessing this app. I read the 5 star review which was very helpful and informative particularly with the password length (10 digits long with a combination of upper and lower case, letters numbers and special characters. I’m guessing a lot of work has been done on this app as I rate myself as the average user and found it quite easy to use.
Not fit for purpose
This is a clunky confusing ap that should be completely revised from the ground up. If it worked, it would be used extensively, and take the pressure off the call centres, saving taxpayers $’s. So JFDI, make it work.
Worst mistake I’ve made with government information
Accessing this app has been the absolute nightmare. It makes everything so much more difficult to access I wish I’d never downloaded this or even ever touched it. I hate this
Store Rankings
Ranking History
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4
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23
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49
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88
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160
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Keywords
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1 month ago | |
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myGovID Installs
Last 30 days
myGovID Revenue
Last 30 daysmyGovID Revenue and Downloads
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App Info
- Category
- Productivity
- Publisher
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Australian Taxation Office
- Languages
- English
- Recent release
- 2.0.0 (2 months ago )
- Released on
- Jun 11, 2019 (5 years ago )
- Also available in
- Australia, United Kingdom, China, United States, Japan, Canada, Hong Kong SAR China, New Zealand, India, Singapore, France, Germany, Vietnam, Taiwan, Brazil, Thailand, Sweden, Ireland, South Korea, Switzerland, Philippines, Malaysia, Greece, Indonesia, Denmark, Kuwait, Netherlands, Israel, United Arab Emirates, Azerbaijan, Poland, Portugal, Pakistan, Romania, Russia, Saudi Arabia, Türkiye, Peru, Ukraine, Norway, South Africa, Ecuador, Argentina, Austria, Belgium, Belarus, Chile, Colombia, Czechia, Dominican Republic, Algeria, Nigeria, Egypt, Spain, Finland, Hungary, Italy, Kazakhstan, Lebanon, Mexico
- Last Updated
- 5 days ago