myGovID is the Australian Government’s digital identity app that allows you to prove who you are and sign in to participating government online services.
The myGovID app is different to myGov. You can use the myGovID app to sign in to your myGov account.
Set up your myGovID in three easy steps:
1. Download the myGovID app
2. Enter your details – including your full name, date of birth and a personal email address that only you have access to.
3. Verify your identity to increase your identity strength. There are three identity strengths – Basic, Standard or Strong. Increasing your identity strengths allows you to access more services and better protects your identity.
Increase your identity strength by verifying your Australian identity documents, like your passport, driver’s licence and Medicare card. These documents are checked against existing government records. You can also choose to verify you photo, this is a one-off face verification check, to further increase your identity strength. The app scans your face to check that you’re a real person, the right person and verifying in real time.
You need to be 15 years or older to set up a myGovID. However, age restrictions may also apply to use some government online services. To find out if you’re eligible to use a particular service, check its terms of use.
Your personal information won’t be shared without your permission - putting you in control. myGovID is accredited under the Australian Trusted Digital Identity Framework which strictly controls how your identity data is collected, stored and used. It uses encryption technology as well as the security features in your device, such as fingerprint, face and password. This is to protect your identity and help prevent other people accessing your information.
Your myGovID is unique to you – don’t share it with others.
If you need help or more information visit www.myGovID.gov.au
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User Rating
1.44 out of 5
66 ratings
in United States
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Reviews
An absolute embarrassment
I am trying to set up government services after living overseas for a few years. I know my previously used email address and I still have the same phone number as always.
I logged in, scanned my passport, showed my other ID and it says “cannot verify identity.”
The only way to rectify the issue is to call a phone number which has been experiencing “unprecedented call volume” for the last 6 months and therefore cannot answer the line.
Despite this, I’m still required to pay taxes for this garbage service. The crazy thing is that I moved back here after living and working in a developing country and their infrastructure was far superior to this. How embarrassing as an Australian.
Insanely bad app
This app has been such an inconvenience to me as someone who lives overseas. Every time I try to log into myGov I end up having to speak to someone on the phone. This app is useless and it’s comical that it exists in this day and age. 1 star is way too generous.
Terrible APP for ATO purpose
It is the worst app specifically designed to convey important personal information to gov departments, especially for oversea individuals. Only Australian phone number be able to drive it. Additionally, the methods it provides are impractical, I ‘ve submitted all information to prove the identity, such as drive license, Medicare and visa info, which already enough for meeting the standards verification, however it still requires to fill in the last information of Australian passport to verify my identity, which I don’t have. That means no way to complete the verification and not allowed to continue to log in my gov. It has a bug of this mandatory requirement which go against the reality. The whole process was despairing. What’s even more ridiculous is that , following the advice of customer service, I reset the ID originally registered email and attempted to register with a new ID using a different email, tried to link ATO , Centrelink and other information over to the new account to retrieve it, once entered the driver license info, the system was immediately locked, the reason given was that same personal details was registered with another email , not allowed continuing with new ID & must use existing one to do. It is even worse that existing ID was reset, and the lockout not allowed to delete the newly registered ID, so I ended up stuck in a dead loop. No solution!
Cannot perform a simple task
The application does not receive the necessary code for desktop sign-in. The primary purpose of this app is to enable you to receive a verification code, and it is unable to fulfill this task.
Frustrating app
Same as everyone else said. Horrible, useless app
My IPhone lets me open App in App store only
I cannot download the app. No option in the Apple Store to download it. Useless without the app.
So bad
I set up the ID with a different email to my mygov but when I tried to login to myGov it says the ID has to have the same email as myGov. So then I read the instructions to change the ID which is to tap on the myGov personal identity, and then on email and update - but there is no button, it doesn't exist and now I cannot use find anyway to use this ID OMG
Terrible and so time consuming
This app is the most poorly designed and frustrating app to use and it is required for some government purposes. For starters, there are issues with verifying your ID; for example, if a passport scan doesn’t work you have to delete the app, reinstall it and manually enter your passport details.
Creates a new account for existing user
Get a new iPhone. Try to login again. Can’t remember which email address you used, so you login as an existing user. If you use the wrong email address it doesn’t say this user does not exist, it CREATES A NEW USER for that email address and doesn’t tell you. Illogical. Poor process flow. Terrible app. Concept of validating with this type of app is outdated and redundant. Less secure and so many more logical and easier methods to securely access online systems. Why does the Australian government spend so much reinventing the wheel so we can be their application testers instead of using existing tried and proven methods which don’t require us to report their illogical and buggy apps they develop in house?
Driver License
It is very difficult to use. When re-logging into the account or transferring to another mobile phone, when verifying the driver's license information again, it always prompts that it cannot be verified. cause it not to work properly.
