MyNeato

I use this paired with the Neato D10 and by and large the experience has been really good. From setting up, through to scheduling day to day cleaning. It took a few attempts to map the whole house, as a single problem, like someone closing a door, can ruin this initial mapping process. Now that I’ve moved the base it has to remap the whole house again. I had to move the base because the navigation didn’t like the location of the base under a sideboard. One complaint I have is the inability to include multiple rooms (zones) in a single schedule. You can partly around this by making a big zone that covers all the ones you want to clean in a schedule but this has limitations, not the least of which is how fiddly it is to add this to the map without mucking up the other zones. I only have a single storey house so the current lack of multiple floor ability by the app doesn’t worry me but I would imagine that if you wanted to use it for multiple floors you might want to wait until they’ve released this upgrade. The D10 is a really good machine and collects insane amount of dirt and hair mainly thanks to my German Shepherd dog. I don’t have long carpets but on every other surface it works really well.

App doesn’t work. I can’t connect to the vac.

This app stinks - one minute it recognizes my account, then the next it doesn’t. Tried to creat a new routine by selecting the plus sign, then after entry and trying to save, it says the routine does not exist - of course it doesn’t exist, I don’t was in process of creating a new routine. And good luck with asking for help within the app - 24/7 service does not mean 24/7; not even the answer bot is available. So I have a useless but $$$ Neato vacuum now.

Give it away to someone that may need a manual vacuum cleaner

I love my Neato so much! I use it for my room everyday to make sure my room is clean. I haven’t had any major issues with it but the only issue is that it can’t find its charging base which is fine. Other than that problem I think my Neato is amazing!

Have two D9 units. These do not connect to WiFi network. Have sent support request for 3 successive days with no response. Terrible customer service. I’ve had units for 3 years, but these replacements are absolutely horrible. Would not purchase again.

App no longer connects to online servers making it useless.

To bad, best carpet cleaning robot we have tried. Our 10 works great for awhile, like our 7 then the brain goes off and it chases it tell in a circle every time it gets to a corner. We have owned 3 and only our oldest 7 is still working. Ugh

So there is no customer service to help and the app won’t connect to the vacuum. Brand new D9. So disappointing because previous version was wonderful. My router recognizes and shows the vacuum connected and the vacuum says connection verified but the app won’t recognize it and move on to the next step in setup. Vacuum won’t work without app! So what to do but return it? Ridiculous and frustrating!

I’ve been trying for days to get through to support via the in-app chat. The AI bot tells me no one is home. No one gets back to you. Reading the support page online, it looks like the botvac can’t use a WiFi password with special characters… why? Why do you want me to make my password less secure when the old app and old vacuum did just fine? My old Neato works great, but so far this version is an expensive waste of time.