3.89 out of 5
139 ratings in United States
I don’t ever write reviews. This needs it. I’ve been told many a times I can cancel my account through app or online account. When you put in the request it goes nowhere. I’ve received multiple penalties for not checking in, when I literally checked in via the app barcode and the front desk. What is the point of this app when nothing actually works and instead you penalize or make your members lives harder. Hire an app developer who knows what they’re doing and fix this.
New app removes ability for clients to view their training session balances. In addition they have a new practice of expiring all sessions after 90 day which is a change in their contract. I have been going to this gym for more than 10 years and it should be illegal to change contact and app to hide their theft of a clients session. There is no way to see any of this detail any longer. Good job some one should have a class action lawsuit against these practices.
I can not add the app to my Home Screen. I could not find a place to get this corrected. I have an iPad. It was on my screen and now it isn’t. I can not delete and reload either. This makes it useless.
1. Instead of forcing to add to calendar every time you register, it would be good to have a setting where you can enable and it would automatically add every time for you. 2. The only calendar you can add to is your local iPhone calendar. It would be helpful if more options are given - Google calendar for example 3. The app does not give notifications when registration is open 4. I’m constantly having to force quit and refresh when going in every time to look at what classes are available, to register and to unregister. It should be able to refresh itself 5. It would be nice to be able to reorganize the list to your preference.
No Apple Wallet pass like the old app, does not track check ins, buggy, useless.
This place does not care about cleaning or ensuring bathrooms are functional. Men’s toilets have been broken for weeks and the floors in the restrooms/locker rooms are horrendously filthy around the bathroom stalls. They are making plenty of money. Do better!! I recommend LA fitness if this place doesn’t get its act together. This comment is specific to the Burke location.
New app doesn’t provide a summary of checking by week,sat.month or year Enjoyed those summaries very much
Class instructors are asking us to use the app to sign up for classes since New Year is coming and class sizes may become an issue. However, when I downloaded the app and attempted to sign in, I keep getting error message Account not found. I called my Dawsonville location and was told that I just need to keep trying because the app is having issues. I’ve tried over and over for a couple days now and still have the Account not found error. Frustrating experience. I love the fitness center, but this app needs some help.
The only reason I even used the app in the first place was to keep track of my daily/yearly check-ins every time I scanned my barcode. It helps me to track and maintain my schedule. Super frustrating, the Onelife Atlanta app was wayyyy better. But it’s no longer synced and no longer tracks my check-ins as there has been a system update and it requires me to use this lame app :( 👎👎👎👎
Overall this has been a great app. I use it frequently to register for group classes. Once registered for a class there’s an option to “Add to Calendar “ and it stopped working at some point.
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