OvrC ("oversee") is a remote management and monitoring service for professional integrators of power, audio/visual, networking, and surveillance products. Works with products from brands like WattBox, Araknis Networks, and Luma. Manage your list of customers, change device settings, be proactively notified of problems, troubleshoot issues remotely, and reboot devices from anywhere - before your customer even notices a problem.
FEATURES
• Proactive monitoring. Fixing problems is easier when you know what’s broken. Proactive notifications let you know a device needs service.
• Instantly resolve issues from anywhere. Quickly reboot trouble devices or cycle networks with the touch of a button – from anywhere – eliminating the need for unnecessary truck rolls.
• Simple Customer Management. Track devices by customer & location, store customer's phone number, name devices for quick recall.
• Easy Install. Configuring devices just got easier. Simply plug in, claim the device, and get started.
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User Rating
2.8 out of 5
5 ratings
in United Kingdom
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Ratings History
Reviews
Snap One refuse to support customers
As others have stated, a great product in theory however plagued with bugs when app is updated only frustrated by a ‘so called’ technical support team that will only respond to dealers. Many customers are more than capable at trouble-shooting issues with some basic technical support. The nature of a product such as this is that once a dealer has installed your system, you are unlikely to have an ongoing contract with them, so if you’re unlucky enough to need support from Snap One then you’ll be having to pay them to lodge a support request you could have lodged yourself. Strangely none of this is mentioned in their marketing materials. Could be potentially a useful product but bugs and inadequate support model makes it a poor investment. Sad to say I have wasted my money and cannot recommend this company.
Outstanding
What’s not to like?
Tough to recommend…
The whole OvrC service is a great idea in theory, but in practice there are too many little bugs to make it truly useful. Why does the app not stay logged in on iOS for example? Why do devices disconnected from one site and moved to another still show online on the original site?
