Dodgy… crashes uncontactable takes your money efficiently

DO NOT USE THIS SERVICE. It is a scam. They charge 15$ saying its a day pass but unless you didn’t dock the bike every 90 minutes it’s gonna change 12c per minute until the bikes dock. Basically you’ll ended up paying around 50$ just to ride a bike. Might as well buy a new one for yourself. Worst part is these policies are hidden in the agreement. So by the time you realize you’ve been over charged it’s too late.

Where am I supposed to return my bike? In a 5km radius is not a single empty bike station (for several weeks now). Terrible

So me and my sister were unlocking two bikes and electrical one and a normal one. And the pricing is 20 cents per mile for e bike and 12 cents for a normal one. And guess what? They charged us 30 dollars after 45 minutes of biking??? Never using this app again and don’t recommend it at all unless you want problems. Just buy a bike from Kijiji.

Rode around for over an hour after work looking for a docking station. Went to 14 stations downtown Toronto, king west, and not one spot. Finally docked about 15 minute walk away from home. I cancelled my membership.

This app completely sucks. Won’t let you rent more than one bike at once.

not good stuff

Had to go to 8 different bike stations to find an empty slot to park my bike and the customer support staff was very unhelpful when I called them. Ended up being late for an important meeting. I have filed a complaint to redistribute bikes early in the day in downtown Toronto district so I am hoping they follow up on that.

Shocked to see the number of bad reviews here. I agree the app is a bit outdated but I rarely have issues with it. I live in a condo so I always make sure to disconnect wi-fi before launching the app as sometimes my internet will cut out in the elevators and it negatively impacts the app performance. I also recommend opening the app a few seconds before arriving at the station so that the scanning process is easy.

Truly one of the worst apps I’ve used in over a decade. The bugs, errors and lag I would expect from an app like this in 2009 not 2024. Disgraceful that this is the only way to use bike share. A university level developer could make a better app in a day or two.