Not receiving invoice by email.
Unfortunately after many requests I do not receive an invoice to my email address. I have contacted customer support multiple times regarding this. Still no improvement.
4.76 out of 5
250 ratings in United Kingdom
Unfortunately after many requests I do not receive an invoice to my email address. I have contacted customer support multiple times regarding this. Still no improvement.
It was so painless ordering groceries for the staff from the United Kingdom🇬🇧! Delivery 🚚 spot on! Thank you for amazing service.
Great in concept and when it works but: 1. They debit you for maximum your shop could cost before checking stock. Then when items are out of stock (often) they don’t refund you. The money goes into your pick and pay ‘wallet’. You then have to request a refund which generates an email which links to a form where you request the money to be returned to your bank account which takes 7 days. And no they don’t give you the interest. 2. Sometimes there is a billing issue where the bank hold the funds but there is a problem with the asap app so the money sits somewhere between the bank and the supermarket and it’s a massive issue to get it back. Happened twice. You wait up to two weeks to get the money back and the groceries don’t come. 3. In all three of my previous three orders I have had mouldy things (bread and cheese). Again it’s a long wait and admin to get refunded and you are without the things you need. So recent experiences have put me off the app. Biggest issue is not getting a refund straight to my account but all the faff and time waiting instead.
The app is bad and might not show you where the delivery guy is. On top of that the delivery guy might just cancel your order and you’ll have to repeat the whole process waiting ANOTHER 2hrs. This has happened a few times. Don’t recommend. Just shop at checkers✌️
Great in concept and when it works but: 1. They debit you for maximum your shop could cost before checking stock. Then when items are out of stock (often) they don’t refund you. The money goes into your pick and pay ‘wallet’. You then have to request a refund which generates an email which links to a form where you request the money to be returned to your bank account which takes 7 days. And no they don’t give you the interest. 2. Sometimes there is a billing issue where the bank hold the funds but there is a problem with the asap app so the money sits somewhere between the bank and the supermarket and it’s a massive issue to get it back. Happened twice. You wait up to two weeks to get the money back and the groceries don’t come. 3. In all three of my previous three orders I have had mouldy things (bread and cheese). Again it’s a long wait and admin to get refunded and you are without the things you need. So recent experiences have put me off the app. Biggest issue is not getting a refund straight to my account but all the faff and time waiting instead.
Firstly - when you have ordered - pick n pay debits your bank account in full before checking if item is out of stock or not. The ap also does not tell you out of stock. If the item is out of stock The smart shopper card is then loaded with a “wallet” of the value not delivered. This wallet is only available on the ASAP Try to refund then the amount is cleared and transaction cancelled. if you try to spend it on the ap then the amount is cleared and not utilized. then after 4x calls to customer service. 2x trips to my local store. I am now told 10 days for refund. Shame on pick n pay. Never never going there again. When this nightmare is over then I will delete the ap
Seriously deficient app, impossible to complete registration screen. I can populate all the details but then can’t move to next step. Waste of time.
Took my money and delivery never came. Raised a support ticket as their phone number doesn’t work and their response was to thank me for my feedback. AVOID AT ALL COSTS.
Lovely app! I’d like to report a bug in this version: search for item, click on item, click back should take you back to search results. Currently it takes you back to an empty search screen.
Highly recommended
Chart
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Category
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Rank
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Top Free
|
|
4
|
Top Free
|
|
86
|
Top Free
|
|
172
|
Top Free
|
|
318
|
Top Free
|
|
457
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