Premier Inn Hotels

Easy to navigate and book rooms.

I used the app to change a booking to add a day to my original 2 night stay making it 3 nights starting a day earlier. When I was done I ended with a two night booking starting a day earlier—but paying 20 pounds more than if I had just booked a one night stay separately for the same night. In addition, I then had to rebook my third day separately and ended up having to pay 48 pounds more than what I originally paid for the night. So by trying to add a night keeping it within my original booking so as not to confuse housekeeping & to make the stay seamless for everyone I ended up paying 170 pounds instead of the original 100 pounds I had originally booked the night for while trying to give Premier Inn more business. I called customer service and after waiting 45 minutes to speak to a live person I was told the issues I was having extending my stay were beyond her ability to address and then she had me advise in copious detail my experience assuring me she would “escalate” the matter and promising someone would be back in touch with me within 72 hours. 120 hours later I am still waiting for a reply/assistance from the escalation team. My stay has now started & my room smells like smoke & the bedside light is broken & the light at the door is flashing on and off. Mind you as I work in hospitality I refer guests & business to this location regularly….apparently loyalty means nothing to the brand. Sadly, not the Premier Inn quality I thought the brand stood for.

Would have given 5 stars, but can’t book different breakfasts for 2 guests. Just a silly detail.

Premier Inn is a very beautiful and comfortable hotel!!! It is the most precious to me because my husband and I stayed there twice on our vacations together in Dubai. I can’t wait to go back and stay again at the Premier Inn!!!

Very disappointed not to have a version specifically for the iPad. 🙁

Its very good and easy to use and help a lot

Ability to add existing bookings (made before registering) should be added.

Despite having an account for years, I have been logged out and no matter what I do my email is not recognised even though they send my confirmations by same. Cannot contact PI as usual as they only have the useless and irrelevant FAQs. I have deleted this app.

This hotel was such a disappointment!! The room we were allocated stank to high heaven!! The windows didn’t open and we couldn’t use the air conditioning as all that did was fan the putrid smell around!! It smelt of extremely bad cheesy feet!! Whoever was in the room prior to us, may well have had that problem, but surely something could have been done to eradicate the stench??? The overall cleanliness left a lot to be desired…would not recommend this hotel..it wasn’t cheap, and you expect more attention to paying guest’s expectations!! Had to leave everything packed in case for fearing of stuff smelling of the room!!

Nice interface but ultimately, it doesn’t work. I keep getting errors.