What is wrong with you? Why can I not get a digital card and use my phone to tap to pay? You realize it’s 2023? Even Chicago has solved this and made it dead simple to pay and ride. Unbelievable. Wake up!

If you don’t have a Canadian address you can’t use this app. Can’t even sign up.

Poorly designed and not well supported. Try to create an account and you need a code. Code expires in 10 minutes. Takes 15+ for it to arrive and then it won’t work. Presto is crap and they make you pay for the privilege of having a card 🤮

This app would be more functional if it had the ability to add the Presto card into an iPhone wallet or Google wallet for users to tap their phones without the physical presto card.

Cannot sign up without a Canadian home address

The Toronto Transit website states that Presto works with the city’s subway system. It does not. The app description says it works with the Toronto subway. It does not. I was able to pay for the airport train with Presto, but a station agent had to explain to me that only paper Presto tickets work in the subway. For how great of a city Toronto is, this ancient fare system for the transit network is surprisingly terrible.

Impossible to login. Before you didn’t need to login, now you do. Before you had a username, now you have to use an email, but if you do that and try and reset your password it sends your old user name. No problem convert to an email they say. That doesn’t work. What an absolute travesty of an app. The point of this should be to make it easy to reload funds AS QUICKLY AND AS EASILY AS POSSIBLE. Give your heads a shake! I see people getting onto streetcars and arriving at destinations without paying because it takes that long to use this forsaken app.

When signing up for your account it doesn’t let you change the country on the app. On the website there is a country setting but the only option is Canada. And the phone number can only be a NANP (Google it I can’t explain here) number which does include several other countries in North America.

I really enjoy using this app coz it help me from spending of time. However, sometimes it doesn’t work properly, it’s great I really liked it.

Come on Toronto! I brought my fiancé here and tried to use this app. I couldn’t believe what you had to do to get it going. Security questions? We are visiting from the US and you can’t make an account without a postal code? Couldn’t actually get it going after loading my card and everything. Really really bad user experience - most cities just have tap to pay using ur phone :(