Ruby

I cannot place outbound phone calls after upgrading to iOS 16.4.1. Ruby blames Verizon’s network. Verizon blames the app for being faulty. This service is not worth the nearly $400 they charge per month.

Lose the darn splash screen that comes up every time you go to the app, whether it’s open already or not and you get 5 stars. It takes too long to get to the messages…

I love the service. Only complaint is that it’s not 24/7. However, the app is extremely buggy and slow. Usually takes 1-2 minutes to open. The. If so want to see activity it has to load for another 10 seconds to see who called. Super slow servers. Get it together Ruby. You’re on a great path to success but you HAVE to invest in your IT!

Doesn’t load after latest update, always incredibly difficult to report issues to company

As far as the ruby service, they are great. There is a reason they are pricier than their competitors. But it’s worth it. The app is pure trash. It’s not very good when it works. But it barely works. Doesn’t load to open half the time. Just today, I reset my phone and deleted the app just to see if it will work.

First the service is pretty good for the price, though in the past year with all their new hires they’ve mad, the quality of the receptionists has decreased. Nearly half the time, they misspell (sometimes wildly) the caller’s name. Not sure why they don’t ask for spelling. But the biggest problem I’ve encountered after 2 years with the service is the buggy iOS and web based interface for viewing and managing calls and setting status. It’s slow, buggy, and crashing…daily. Several times a week I need to clear my web browser cache/cookies to get the site to load. I’ve had to delete and reinstall the iOS app as well. And Ruby couldn’t care less. I’ve complained about these issues a half dozen time as have others in their iOS reviews, but management ignores the issues. I suspect they figure they have enough revenue from their existing customer base that they needn’t update their customer-facing technology. So…user beware. It’s a good service but the affordable price comes with the cost of regular frustration and utter disregard for the customer experience.

App is glitchy and takes forever to load and refresh. Service by receptionists is good

We have used Ruby for over two years. We just had to stop using them finally since there were so many problems. How many hours of tech support do you want to spend with your receptionist service? 1. The app never works. Always crashing, glitching. Search function fails, messages disappear. Hours lost with tech support. 2. Messages taken by receptionists often have errors- typos in names, inaccurate messages. Time consuming to figure out what is true. 3. Statuses are impossible to set, instructions never seem to work. No matter how many times we called to set a setting, it always was wrong. Assigned to the wrong person, calls routed to the wrong line. Once a setting was set permanently, no one could get it taken off, despite promises that it was changed. 4. The two stars I give are because the receptionists were always SO INCREDIBLY FRIENDLY. Unfortunately that wasn’t enough to keep us. I hope they find a way to fix their app and fix their services, because right now it is not useable.

Super slow not responsive at all. Chat script crashes easy time. Often have to close reopen app when making calls. If you switch apps you have to log back in and it takes for ever very very poor app design to an otherwise good service please fix ASAP

As a growing small business, the calls became overwhelming. I work alone in the offices and couldn’t answer line two and I couldn’t answer if I was in a meeting or even in the bathroom! Ruby has made my life so much easier and now my customers aren’t getting my voicemail! Love it.