This has been my goto shop to buy groceries. Competitive pricing and good quality product. However online shopping has been a hassle with this firm. For starters you can’t choose the store location ! So by default they pick up a store that serves your area despite others being closer. Last time when I ordered online one of the items was substituted poorly after telling that to the delivery driver he assured me he will make a note and report that to the store and I will be issued a refund/credit. After a couple of days I checked in to see if the item was refunded but I didn’t see any updates so I reached out to the customer care via email. The following is a response I received from the customer care : => Good evening, We received your email about the wrong substitution for green chilies. We just want to inform you that you can return the substituted items to the driver at the time of delivery. Once the item is returned to the store, we can apply for the refund/credit for you. We won't be able to give you credit at this point of time as it is almost a week for your order, which was August 22. Thanks, and regards Navneet 939 ETL <= PS : A 5 dollar is not gonna make me rich or poor ! But this is a bad customer experience. I love the store so I will still be shopping in person but goin forward I won’t be making any purchases online !

This app must have been designed by someone who literally has never ordered groceries online. Far too many unnecessary clicks. Annoying and poorly designed flow. And to top it all off, horrendous customer service when you call to fix manually what the app doesn’t offer functionality to do. This is a bad design use case for apps that force you to have to call customer service because their functionality is so bad.

It lets me sign in but doesn’t seem to save my profile or info. It keeps popping up with errors every time I try to select a store, search for products, do anything, it displays an error page. This app used to work great so I don’t know what happened. It’s convenient for me because my laptop has gotten so old it doesn’t function well anymore, so I hope it gets fixed soon.

I use it at least once a week, either as in-store shopping list or for online pickup. Love it.

I am not great at technology but I plug my way through. I find this entire experience frustrating & time consuming. I find it annoying if I decide I want something extra or different than the items I downloaded. It’s frustrating if I need to run into the store for a few things & have not downloaded the offers yet. I don’t get flyer pricing or points if I didn’t download it.To go through the flyer every week to download what I think I may want to purchase is time consuming! I feel this online system for points, sale pricing etc is excluding people who can’t afford smart phones, perhaps elderly & others who are not good at technology. It’s discriminatory. It is an awful system & I know I am missing out on points & deals w/this system. At times there are issues w/internet & you can’t download & in the Save On up here there is awful internet in the store. All that being said, It would be fine if you could use this but ALSO get points, pricing w/o downloading!

This is a great app for ordering groceries online. I would love though for it to be used in the horizontal view. Also, the search function needs improvements. When I search, I need to type the whole word rather than the beginning of a word otherwise it doesn’t come up with any items. Overall, I like this app of online ordering and pick up of our groceries.

The app works fine, ie it doesn’t crash or anything. But usability is sorely lacking. Why doesn’t the rewards card preload when you open the app?? Why aren’t SaveOn scanners configured to support the symbologies that Apple Wallet supports. Then the card could auto-present based up location just like any other rewards card...think Triangle or Optimum.

Good, but need option to add additional items without changing the existing order and going through the whole process again

This app is not built by save on foods so how are they allowed to use their trademark / brand?

It's clunky to get into and many times it hasn't been logged in when it opens so I just don't do the more card or the people behind me have to wait for the app to log in. For just scanning the card, Apple Wallet! Or have it save my login info and come up with the More card first. But Wallet Support!