ServiceMax Go

For many years I have been working as a field engineer. I have never ever tried a reporting tool as bad as this one. Lots of information and data fields that is not needed is shown and nearly none of the data needed is shown in the splash screen or where it is needed - some data not accessible from the app at all - only from web interface. Recommendations from me is to never ever use service max - it is simply unsuitable for fieldwork when there is small complexity in the reporting.

The worst app ever !!!!!!!!! If I could give it a negative star I would

My employer has had a variety of case management systems over the years. We were told this is the “industry standard”. This “industry standard” has nearly brought our field teams nothing but heartache and pain. This has been a “I think I’m about to quit my job!” kind of experience. It’s not intuitive or efficient in any way. One might even say the makers of this app took a challenge accepted approach to how cumbersome can we make this. We see change over they years and there is typical “growing pains” when starting something new. This is not that, we’re a year into it and it is still by far the worst experience ever. That is all I can say, there is no positive feedback to provide.

Unresponsive and unintuitive UI. Most of the time spent on the app waiting for it to sync with the occasional configuration update before I can do anything. Time sensitive notifications are often unreliable.

Worst thing to happen to service writers, someone must be getting kickbacks because that is the only reason someone would use this platform.

Spend most of my time deleting my text because the app is mixing up or deleting letters. I thought it was me to begin with but then I watched it delete letters right in front of me. I typed “to” and it deleted the o. So I deleted the t and typed to again and it did it again. Total trash.

If you enjoy constant syncing, bugs, and wasting time making 5x more clicks then necessary, then this app is for you!

Get the time entry fixed ASAP, as a field tech I need minute by minute not 15 minute increments!!!! Let’s go send out another update to put it back how it was.

What a pile of crap. Sync, sync, sync all the time. The Titanic only sinked once. You should no have to sync so often.

It’s just terrible all the way around. My job makes me use this and it makes me want to quit.