Horrible
The worst app ever !!!!!!!!! If I could give it a negative star I would
Description
Everything field teams need to plan, execute, and communicate about their work.
ServiceMax Go, available on smartphones and tablets, empowers technicians, field engineers, and maintenance personnel with everything they need to plan their work, execute it efficiently, and effectively communicate with customers and colleagues.
ServiceMax Go’s modern design is purpose-built for field workers with easy navigation, intuitive screens, and powerful offline capabilities—enabling complete visibility for maximum productivity.
Access Data, Online or Offline:
• Entitlement verifications
• Customer & product service history, location, contacts, estimates, warranties, parts, and more
• Industry-leading offline capabilities
• Flexible sync settings to control background and sync behavior, delivering fast, reliable app performance
• Advanced data and business rules validation during data entry ensures data integrity even if connectivity is not available
Interactive Calendar Views:
• Preview daily and weekly tasks
• Agenda calendar view
• Driving directions, travel times, appointment details, and more
Service Execution:
• Step-by-step instructions
• Service Flow Manager drives business process automation for technicians
• Templatized checklists with section navigation, progress status, and inline navigation for inspections, safety checks, diagnostics, and more
• Price list support for automated pricing validation on time and materials estimates
Smart Document Generation:
• Create service reports, invoices, etc. for customers to sign while on-site to expedite processing
• Signature capture support
Collaborate Freely:
• Instant access to documents, videos, and technician and expert collaboration
• Share photos and videos taken at the customer site, email service reports or contracts
• Seamlessly integrated with ServiceMax Zinc and ServiceMax Engage
Search:
• Locate parts and products in own or nearby technicians’ trunk stock, customer consignment, stocking hubs, spare parts, and more
• Search nearby for work orders, installed products, parts stock, and any other records
Intuitive, Modern UX:
• Intuitive, field-ready UI design enabling technicians to get work done with minimal clicks and taps
• Push and SMS notifications
• Allows for custom UI, extended navigation and functionality with Mobile Activity Space
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ServiceMax Go, available on smartphones and tablets, empowers technicians, field engineers, and maintenance personnel with everything they need to plan their work, execute it efficiently, and effectively communicate with customers and colleagues.
ServiceMax Go’s modern design is purpose-built for field workers with easy navigation, intuitive screens, and powerful offline capabilities—enabling complete visibility for maximum productivity.
Access Data, Online or Offline:
• Entitlement verifications
• Customer & product service history, location, contacts, estimates, warranties, parts, and more
• Industry-leading offline capabilities
• Flexible sync settings to control background and sync behavior, delivering fast, reliable app performance
• Advanced data and business rules validation during data entry ensures data integrity even if connectivity is not available
Interactive Calendar Views:
• Preview daily and weekly tasks
• Agenda calendar view
• Driving directions, travel times, appointment details, and more
Service Execution:
• Step-by-step instructions
• Service Flow Manager drives business process automation for technicians
• Templatized checklists with section navigation, progress status, and inline navigation for inspections, safety checks, diagnostics, and more
• Price list support for automated pricing validation on time and materials estimates
Smart Document Generation:
• Create service reports, invoices, etc. for customers to sign while on-site to expedite processing
• Signature capture support
Collaborate Freely:
• Instant access to documents, videos, and technician and expert collaboration
• Share photos and videos taken at the customer site, email service reports or contracts
• Seamlessly integrated with ServiceMax Zinc and ServiceMax Engage
Search:
• Locate parts and products in own or nearby technicians’ trunk stock, customer consignment, stocking hubs, spare parts, and more
• Search nearby for work orders, installed products, parts stock, and any other records
Intuitive, Modern UX:
• Intuitive, field-ready UI design enabling technicians to get work done with minimal clicks and taps
• Push and SMS notifications
• Allows for custom UI, extended navigation and functionality with Mobile Activity Space
Screenshots
ServiceMax Go FAQ
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Is ServiceMax Go free?
Yes, ServiceMax Go is completely free and it doesn't have any in-app purchases or subscriptions.
-
Is ServiceMax Go legit?
⚠️ The ServiceMax Go app has poor ratings and negative feedback. Users seem unsatisfied with its performance or features.
Thanks for the vote -
How much does ServiceMax Go cost?
ServiceMax Go is free.
-
What is ServiceMax Go revenue?
To get estimated revenue of ServiceMax Go app and other AppStore insights you can sign up to AppTail Mobile Analytics Platform.
User Rating
App is not rated in Norway yet.
Ratings History
ServiceMax Go Reviews
Absolute Trash
My employer has had a variety of case management systems over the years. We were told this is the “industry standard”. This “industry standard” has nearly brought our field teams nothing but heartache and pain. This has been a “I think I’m about to quit my job!” kind of experience. It’s not intuitive or efficient in any way. One might even say the makers of this app took a challenge accepted approach to how cumbersome can we make this. We see change over they years and there is typical “growing pains” when starting something new. This is not that, we’re a year into it and it is still by far the worst experience ever. That is all I can say, there is no positive feedback to provide.
Absolutely terrible. 0/5 stars
Unresponsive and unintuitive UI. Most of the time spent on the app waiting for it to sync with the occasional configuration update before I can do anything. Time sensitive notifications are often unreliable.
Horrible
Worst thing to happen to service writers, someone must be getting kickbacks because that is the only reason someone would use this platform.
Awful app
Spend most of my time deleting my text because the app is mixing up or deleting letters. I thought it was me to begin with but then I watched it delete letters right in front of me. I typed “to” and it deleted the o. So I deleted the t and typed to again and it did it again. Total trash.
Title
If you enjoy constant syncing, bugs, and wasting time making 5x more clicks then necessary, then this app is for you!
Time entry
Get the time entry fixed ASAP, as a field tech I need minute by minute not 15 minute increments!!!! Let’s go send out another update to put it back how it was.
Service Max Go
What a pile of crap. Sync, sync, sync all the time. The Titanic only sinked once. You should no have to sync so often.
Useless
It’s just terrible all the way around. My job makes me use this and it makes me want to quit.
Bed design
Horrible app all around. We have lost so much productivity in our company now. So much time to close one case. Constant bugs in the system. Very discouraging to see a major company go with this.
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ServiceMax Go Installs
Last 30 days
ServiceMax Go Revenue
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App Info
- Category
- Business
- Publisher
- ServiceMax
- Languages
- Arabic, Czech, Dutch, English, Finnish, French, German, Hebrew (modern), Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Chinese, Slovak, Spanish, Swedish, Thai, Chinese, Turkish, Vietnamese
- Recent release
- 10.3.0 (3 weeks ago )
- Released on
- Mar 30, 2019 (5 years ago )
- Also available in
- United States, China, Australia, United Kingdom, India, France, Italy, Germany, Vietnam, Singapore, Thailand, Canada, South Korea, Hong Kong SAR China, Japan, Türkiye, Mexico, Russia, Saudi Arabia, Chile, Belgium, Poland, Netherlands, Sweden, South Africa, Austria, Finland, Colombia, Belarus, Philippines, Pakistan, Denmark, Portugal, Romania, Czechia, Switzerland, New Zealand, Brazil, Azerbaijan, Taiwan, Ukraine, Argentina, United Arab Emirates, Kazakhstan, Hungary, Indonesia, Ireland, Israel, Spain, Egypt, Ecuador, Kuwait, Peru, Lebanon, Algeria, Malaysia, Nigeria, Dominican Republic, Norway, Greece
- Last Updated
- 2 months ago