ServiceMax Go - Reviews, Revenue and Downloads - Apple App Store

Description

Everything field teams need to plan, execute, and communicate about their work.

ServiceMax Go, available on smartphones and tablets, empowers technicians, field engineers, and maintenance personnel with everything they need to plan their work, execute it efficiently, and effectively communicate with customers and colleagues.

ServiceMax Go’s modern design is purpose-built for field workers with easy navigation, intuitive screens, and powerful offline capabilities—enabling complete visibility for maximum productivity.

Access Data, Online or Offline:
• Entitlement verifications
• Customer & product service history, location, contacts, estimates, warranties, parts, and more
• Industry-leading offline capabilities
• Flexible sync settings to control background and sync behavior, delivering fast, reliable app performance
• Advanced data and business rules validation during data entry ensures data integrity even if connectivity is not available

Interactive Calendar Views:
• Preview daily and weekly tasks
• Agenda calendar view
• Driving directions, travel times, appointment details, and more

Service Execution:
• Step-by-step instructions
• Service Flow Manager drives business process automation for technicians
• Templatized checklists with section navigation, progress status, and inline navigation for inspections, safety checks, diagnostics, and more
• Price list support for automated pricing validation on time and materials estimates

Smart Document Generation:
• Create service reports, invoices, etc. for customers to sign while on-site to expedite processing
• Signature capture support

Collaborate Freely:
• Instant access to documents, videos, and technician and expert collaboration
• Share photos and videos taken at the customer site, email service reports or contracts
• Seamlessly integrated with ServiceMax Zinc and ServiceMax Engage

Search:
• Locate parts and products in own or nearby technicians’ trunk stock, customer consignment, stocking hubs, spare parts, and more
• Search nearby for work orders, installed products, parts stock, and any other records

Intuitive, Modern UX:
• Intuitive, field-ready UI design enabling technicians to get work done with minimal clicks and taps
• Push and SMS notifications
• Allows for custom UI, extended navigation and functionality with Mobile Activity Space

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Screenshots

User Rating

1.27 out of 5

62 ratings in United States

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Ratings History

Reviews

Horrible

The worst app ever !!!!!!!!! If I could give it a negative star I would

Absolute Trash

My employer has had a variety of case management systems over the years. We were told this is the “industry standard”. This “industry standard” has nearly brought our field teams nothing but heartache and pain. This has been a “I think I’m about to quit my job!” kind of experience. It’s not intuitive or efficient in any way. One might even say the makers of this app took a challenge accepted approach to how cumbersome can we make this. We see change over they years and there is typical “growing pains” when starting something new. This is not that, we’re a year into it and it is still by far the worst experience ever. That is all I can say, there is no positive feedback to provide.

Absolutely terrible. 0/5 stars

Unresponsive and unintuitive UI. Most of the time spent on the app waiting for it to sync with the occasional configuration update before I can do anything. Time sensitive notifications are often unreliable.

Horrible

Worst thing to happen to service writers, someone must be getting kickbacks because that is the only reason someone would use this platform.

Awful app

Spend most of my time deleting my text because the app is mixing up or deleting letters. I thought it was me to begin with but then I watched it delete letters right in front of me. I typed “to” and it deleted the o. So I deleted the t and typed to again and it did it again. Total trash.

Title

If you enjoy constant syncing, bugs, and wasting time making 5x more clicks then necessary, then this app is for you!

Time entry

Get the time entry fixed ASAP, as a field tech I need minute by minute not 15 minute increments!!!! Let’s go send out another update to put it back how it was.

Service Max Go

What a pile of crap. Sync, sync, sync all the time. The Titanic only sinked once. You should no have to sync so often.

Useless

It’s just terrible all the way around. My job makes me use this and it makes me want to quit.

Bed design

Horrible app all around. We have lost so much productivity in our company now. So much time to close one case. Constant bugs in the system. Very discouraging to see a major company go with this.

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