The new Shop & Ship app (powered by Aramex) is all about simplifying your global shopping experience. Now, you can buy online from anywhere in the world and have it delivered straight to your door, even if your preferred retailers don’t ship internationally. Sign-up today to experience a new world of international shopping that is fast, secure & cost effective. Get your own ‘personalized’ shipping address in 24 different countries spread all over the world. With the app, you can easily copy & paste your Shop & Ship addresses and unique S&S account number, real-time package updates, notifications and innovative payment options for the international shipping fees of your packages.
WHAT’S NEW
1. New Membership Plan FLEX: The new FLEX membership program is the new flexible way to shop and ship from any of your favorite cities! FLEX comes with all sorts of amazing benefits and value, you can check them all out in the table below. Activate S&S FLEX today for only USD 119/- per year and enjoy a new world of unbeatable online shopping.
2. More Payment Options
Activate the Auto Pay feature in just one step and say goodbye to the hassle of logging in to make a payment every time you receive a shipment. Or, you can still choose Pay Now to make an online payment at your convenience. Both features work with PayPal, Credit Cards and others.
3. Enhanced Tracking and Notifications
Get important notifications on your online orders, from the moment we receive them at our facilities, all the way to delivery at your door.
4. Copy & Paste your Unique S&S Account Number and addresses worldwide.
Simply copy and paste any of your Shop & Ship addresses on your favorite website during checkout, including your Unique S&S Account Number. Less time spent typing, means more time for global shopping!
* Terms and Conditions apply
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User Rating
1.56 out of 5
16 ratings
in Australia
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Reviews
So bad
DON’T USE THIS JOKE OF A “COMPANY”! Tried to order automotive grade paint from the USA which beforehand I checked their list of unacceptable items and it does not list it so I thought great I’ll order it. Item arrives at their New York dispatch and I get a message saying it’s unacceptable and they won’t ship it. I reach out advising the item is NOT on the lists of unacceptable items and I don’t get a response. I have to send a follow up message and I get a response saying someone will respond. A week goes by and still no response so I email their global contact team. I get yet another automated response saying someone will be in touch. ANOTHER week goes by so I send ANOTHER follow up message and two days later I get a blunt response from a Terri Butler who is apparently an international “customer service” team leader that states “ Your shipment coming from The United States is Unacceptable and are unable to send your shipment to Australia. You can either return your shipment back to the shipper ( at your cost ) Or we can destroy the shipment.” Well gee thanks a lot Terri. No apology that their list didn’t show my item as unacceptable so now I’m out of pocket for that plus the fact this wasted TWO WEEKS just to get a response like that! Not to mention their webpage and poor excuse of an app is buggy as hell. They’ll upload images of your item to review once it arrives at their dispatch centre but if you try and open the links you get a webpage error. Great job guys! PLEASE IF YOU ARE READING THIS DO NOT I REPEAT DO NOT USE SHOP AND SHIP! If ANYTHING happens that involves you needing to contact their “customer support” teams YOU ARE SCREWED! I will NEVER use this company or Aramex again.
Customer service does not respond, package destroyed as a result
90% of my submissions to customer service are not responded to, there is literally no way to contact customer service. Just use a different company that actually has customer support. I am a paid flex member so that doesn't even help.
The only way I have got in touch is via instagram and I receive the same message , we have passed this onto the relevant team.... you know the drill. This is my second package that has been lost or destroyed by shop and ship because they can't get back to me within 30 days ( there policy is to destroy after 30 days)
Down over $500 and still waiting on a message back
No customer support and buggy app
We are flex members and several packages have had random weights assigned to them. Even if the initial courier DHL sticker said 1kg, they charged 3.7kg. No response from customer service. Complete waist of money. Use a different company.
Great when it works, but often doesn’t
This is a great app when it works, but one out of every three times I open it all my packages and info disappears and I have to log out then back in again to get them back. Pretty annoying.
Very bad experience
I joined with app and paid 120$
I find out
You can’t use the service and there is no one to talk with when I contact aramex they said we have nothing to do with aramex
A very poor app
Features wise, this app is so primitive that it reminds me of early days of smartphones apps. Poor interface, limited functionality; i.e the messaging section is one way! WTH Aramex!!
Not working.
The app is not working. After you sign in it ask you to agree to terms and conditions but clicking the Agree button doesn’t do anything. You can’t progress beyond that point. By the way the website for Shop&Ship have the same issue. Fix your service.
Very poor app
Disappointing service, app calculator doesn’t include custom fees (no mention of custom fees at all) which made the whole shipping fees ways expensive
Very cumbersome process and takes long time for the parcel to be delivered
Signs out every 1-2 days
Is there a way to stay logged in? My app signs me out every 1-2 days, which means I don’t get notifications. It’s rather annoying
Needs an update
A decent app, when it's working. Recently, it's been freezing or completely crashing when opened. This happens often. Please fix.
