Skip - Delivery

App doesn't work, stays on loading menu. Trying to write to app support but that just redirects me to the same broken app. Go use uber eats, that just works.

The app will periodically spam your push notifications with their promotions and advertisements. Their user setting to turn this off doesn’t actually do anything, and their customer support refused to correctly identify this as a SkipTheDishes issue, take ownership, and remediate this internally. Sure, Apple has a setting to completely turn off notifications for an app, but then you don’t get updates on the orders you’ve placed either. Not good. Instead, they insisted the issue with my user setting. I had one customer service rep tell me to turn the setting off to stop the notifications, I had another rep tell me to turn the setting ON to stop the notifications (what?), and ads would spam my phone regardless of what direction the setting was flipped. Both agents deflected when asked to report this as a bug internally and instead blurted out their preset customer-service scripts. Hope you have a nice day with our terrible app :) I’ve deleted the app from my phone and will be using other food delivery services that don’t spam paying customers with advertisements.

First time I have used food delivery and Skip the Dishes did awesome! Fast and friendly!

Have you noticed that when a family-owned small business messes up an order, Skip gives a 100% discount (less delivery fee/ tip) BUT if a mega corporation F’s up your meal, it’s a max refund of 25%? Cute. 👎👎👎👎👎👎👎

I’ve had some of the worst food deliveries using this app that I have ever experienced. First off, I’ll order from somewhere that says it takes about 25-35 minutes for delivery, fair enough. Just as I place my order I get a message saying they have “a lot on their plate and check back for updated delivery time” or whatever it says. EVERY SINGLE TIME MY ORDER IS BUMPED TO OVER AN HOUR!!!!!! I was so beyond frustrated last time because the sandwich I order was CLEARLY made at the time I placed the order. So by the time I got it, it was disgusting and inedible. Second, I was given skip ‘credits’ because I complained about said order. So I stupidly ordered from this app one more time and could you guess what happened?! I got another delivery dropped off over an HOUR later….. waste of time and money. DO NOT USE THIS APP!!

I ordered a cake for my friend’s birthday and the cake was never delivered. The delivery person went to an address 30 kms away which is not even in the same zip code. They ruined a special occasion and refused to give 100% refund. Please proceed with caution before choosing this app for special occasions. Thanks!

I had an order cancelled on me a couple days back and I was refunded with credits, I used them last night to make an order that was never delivered. When I try to report this on the app, it acts like the order never existed. I don’t have the option to select it from the “list” which is just a page that says to select the order and that orders from the last 48 hours will appear here. I want my money back and I hope skip goes out of business for stealing people’s cash.

I have had my push notifications setting set to not allow promotional notifications since as long as it’s been available. Despite this, I still get promotional push notifications several times per week. I have had an email thread going with Skip support since February. It is now mid July. I’ve been told at least three times that the issue is resolved, but the promos continue. I’ve also been given many canned responses that are completely irrelevant, such as: - suggestion to contact my mobile carrier - suggestion to disable push notifications entirely - instructions on how to click an unsubscribe button in an email - links to Google Play support pages - promises that I am not subscribed to a mailing list Skip support seems entirely outsourced, and they do not understand how the product works at all, nor are they aware of what a push notification is. For greater clarity in case anybody at Skip is reading: I want push notifications enabled so I can get order updates. I do not want Skip promotions in push notifications. I have them disabled. This has nothing to do with a mailing list or my mobile provider. This is 100% entirely an issue on Skip’s end and the fact that it’s been over 5 months since I reported this is absurd.

I ordered something for my girlfriend and the order was completely wrong on my first purchase even though I had receipts proving the order was completely wrong. I requested a refund and they decided it didn’t warrant one. Go install Uber eats or DoorDash because they hold you financially responsible for their mistakes plus you’ll get better prices.

Skip has a location of Gemma’s Gelateria listed that does not offer delivery as an option at all - never has. However there is a 2nd location of Gemma’s that does offer delivery and have the Skip sign on their door. Skip does not list this correct restaurant. I have alerted Skip to over customer service several times and each time it’s the standard - we are looking into it. I called Gemma and they were also extremely frustrated with Skip. The reason I find it super illogical is that this is lost business for Skip - apparently they couldn’t care less