South Western Railway

Search does not work for days now! But when looking up my route on the website, I’m unable to proceed with the purchase as for some reason I need to create an account! Unfortunately due to a country restriction, I’m not able to create an account from the Netherlands. This is weird! Why is no one fixing this?

The app blocks non-UK IP addresses meaning you can’t buy e-tickets as a foreigner, nor can you prepare your trip. Note that even you cannot even use it whilst inside the UK when using data roaming as you get a foreign IP address then, too. You’ll have to use a vpn or WiFi when in the UK. The website does not seem to offer e-tickets. Super bad customer experience.

The search for station, first step of buying tickets, does not return anything. Unbelievable. Oh and the link to reset password is a dead link. Is the whole dev team on holidays or on strike?! Just spent an hour of my life trying to buy a ticket. First time I write a review by the way. This is just mind bogllingly terrible

I want to buy a season ticket for a placement , A 7 day season ticket. I was told just before checkout that I need a photo ID. I need to take a photo, pay to get it printed, passport style and then pay again to get it authorised for my smartcard in order for it to work and to buy a ticket. DONT DOWNLOAD THIS APP, it’s a waste of time. I’m so upset. I only have money for the ticket itself which I thought would be fine but now I have to take extra time and money to authorise one silly photo. Why can’t it be done online? Why in person. I need at least a week before my smartcard can arrive but if I buy the photocard and travel to a nearby station to get it verified, my smartcard won’t arrive in time- I can’t get to be placement and I’ll be in trouble. I actually hate this app and I hope this system changes. If I could give 0 stars I would. Why is it so old school. Why would you say you can do it online when in reality you can’t. I’m literally so stressed and I’m panicking. All because of one photo. Everything else is online. What a waste of my time. Also to add the link to buy the tickets didn’t even work on my IPhone, I had to use my laptop for it to work. Hope the developers of this app really rethink their decisions on the photocard.

Logs out daily (or even more frequently), rating request popups in the middle of a ticket purchase, clearly not actually tested in real life but just in a lab. Does work on occasion so I’ll give it two stars. Shame no option to save a ticket type (station X - station Y, any day return, etc) to make purchasing easier, have to mess around selecting trains if you’re a more regular “one time purchase” customer.

Please can you add facial recognition

The app won’t let me save my log on/password so has to be added every time Be good to change that

Great, easy app, but you MUST fix the fact that it doesn’t retain my login details!!

All way up to date

I have to keep logging in every time.