Booked an apartment after two other failed attempts. Had a lot of pressure to find a place. When finally having a landlord agree, I got a call from Spotahome. I explained to the agent prior to confirming I need a rental agreement for a National ID - and the agreement can not be transitorio, the agent said he will confirm with landlord before charging my card. The agent never called back - and my card was charged. I got in contact with landlord and he DOES NOT give legit contracts for document purposes. I tried to explain my situation, he did not care. I emailed Spotahome and I was informed since it was less than 30 days to moving in I could not be refunded. Thanks for NOT being honest and NOT doing your job.

Não confiem , eles são uma empresa que reloca os apartamentos para as imobiliárias. Airbnb é mais seguro e te dão suporte caso você precise de algo . A Spot não me deu suporte nenhum , cancelaram minha conta depois que encerrei a minha reserva e tive que ficar implorando para devolverem meu dinheiro de fiança . Não recomendo .

Despite what they say, Spotahome won't protect you against dishonest landlords, it won't issue refunds or represent you in case of disputes. Scamming landlords will lie in the listings (don't trust the "Verified by Spotahome" label, it doesn't mean anything), will use tricks to prevent you from verifying the state of the apartment at the time of checkin, and no matter how much you document these issues with Spotahome during your stay, they will do NOTHING if a landlord decides to lie to keep part of even your whole deposit. Instead, Spotahome will protect dishonest landlords to the end, because they are the ones who have the properties that Spotahome wants to make money out of. Even if you decide to return the property early because of a bad experience, Spotahome won't refund you either. It's basically the perfect facilitator for dishonest landlords to scam tourists. PUT YOUR SAFETY AND YOUR MONEY FIRST, DON"T USE SPOTAHOME.

I try to change my booking and cancel it and it won’t let me…

Coming from the USA to Spain, I had a truly awful experience with this app renting a room in a shared apartment. Moving to a new country and not having the local knowledge of how things work is already really difficult and the people I rented from take advantage of this. In the first place, you cannot contact the landlord before getting approval for you stay, meaning you cannot ask important questions before you are committed. The ‘flexible’ cancellation policy was not at all flexible. In my case, this also meant I could not see the rental contract I would sign until I was literally at the apartment with my suitcases. The contract had some really ridiculous rules and I did not want to sign it but I found myself in a difficult situation when I learned I would get charged for the entire stay by spotahome and the fact that I had nowhere to go. I tried to bargain with the fact that the listing on the app also said the apartment came with several amenities such as a dishwasher, weekly cleaning service, etc. and different furniture than shown in the video which turned out not to be true YET I was charged the same price and my request to move out/relocate was denied. Booking on this app is a RISK and in my case it did not pay off. You never know what the landlord will be like. If you decide to book on this app, make sure to read the details very carefully, because you also have to search through the emails to find the actual price of your stay. I also recommend booking months in advance so you have the possibility to cancel and trying to see the contract and getting a feel for the landlord beforehand.

Frustrating. Is there a trick I don’t know??

The content is great, lots of pictures from different angles, but why not let your users turn their devices into landscape mode and view full screen? Even your videos are locked to portrait mode. Your website also really can’t handle zooming in.

SpotAHome is a complete scam. I booked an apartment in Spain and the landlord stole my security deposit. SpotAHome has no customer service or accountability. The landlord blocked me on WhatsApp and SpotAHome says they can’t help. NEVER EVER use this service. AirBnB will always be king. This is a scam that lets landlords take advantage of tenants. 0 stars

Great app

I never write reviews so that has to tell you something. I had a terrible experience with the place I booked and costumer service said they couldn’t do anything because I didn’t report it in the first 24 hours ,BUT THEY WERE THINGS THAT DIDN’T HAPPEN IN THE FIRST 24 hours!! I wished someone had warned me so I hope this helps someone else! Please don’t use this service!!