Thames Clippers Tickets

easy to use

I downloaded this app in hopes of purchasing boat tickets for our group, but could never access the main page because there was no way to close the welcome screen.

Not having any reliable live service information is a huge weakness. Boats are regularly late and there is no way of knowing how far away they are or when they will arrive. It makes planning travel effectively impossible. This is such a basic component of an effective transportation service, and Uber is a digital organisation! Please fix!

There is nowhere you can find information related to activation. When you are a first timer you might end up activating your ticket too early and it expires. Once ticket is activated you have 1.5 hours to use it. They purposely didn't mention it anywhere.

The screen gets stuck so impossible to toggle between ticket wallet, timetable and pier updates. Can only be reset by switching phone on and off. Needs an upgrade.

So never tap map from within the app. You’ll get stuck and will not be able to return to the app. Not great for showing a ticket ……

Signup easy enough, purchasing tickets easy enough, ticket options and prices fairly flexible but worth exploring the day before to get the best value out of the options available. Live departures works fine as long as there are any boats still on the schedule for that day, otherwise it’s just blank. The only disadvantage for me is the lack of Apple wallet support for either payments or tickets. You can save payment cards in your booking profile but there’s no indication of what security measures protect your stored info so I didn’t.

Needs reinstalling daily as crashes all the time. Shame as service is good

Tried this app as I wanted to use Tate to Tate boats. The amount of knowledge necessary to make sense of the piers doesn’t make it an easy app to use ( I’m not a Londoner) - then I tried to buy tickets. Absolutely hopeless. Despite deleting and reinstalling it won’t allow card details to be added. I’m removing my account as I can’t use it and don’t trust it.

Would use this service so much more often but it’s so unreliable, no live departure information in app so cannot plan